Con Edison operate one of the world’s largest energy delivery systems. Founded in 1823, they now provide energy for over 10 million people in New York City and Westchester County, New York.Read More
Imagine your child is in a hospital where she and her caregivers do not speak the same language. She is sick and probably feeling more than a little scared.
Then someone brings in a tablet, presses a button, and up comes an interpreter who resembles her and speaks her language. Suddenly, your child’s doctors and nurses understand not just what your child is saying, but what she means.Read More
Add in a language barrier, and this understanding becomes all the more challenging.Read More
Like many places in the United Kingdom and throughout the United States, Spartanburg, South Carolina, is seeing its diversity grow.Read More
Alex Gonzalez is a registered nurse in the oncology unit at Salinas Valley Memorial Health System. SVMH is a public hospital in the United States of America that provides quality health services to patients of all ages throughout Monterey County, an agricultural hub where a quarter of the overall population are non-U.S. citizens and more than 40 percent are native Spanish speakers.Read More
More organisations are recognizing the power of video remote interpreting to connect with customers instantly, providing the benefits of face-to-face interaction at a fraction of the cost.
Actually implementing it, however, feels a lot like navigating a new frontier. It’s unfamiliar territory, and there are few precedents or guidelines to look at.
If your team is ready to forge onward and you don’t know where to start, here are a few quick tips we’ve put together for you.Read More
It is no secret that our world is increasingly becoming more digitalised. Where once we had customer assistants, we now have apps. Where there were retail outlets, we now have online platforms and overnight deliveries. “Bites” have become “bytes,” as even fast food can be ordered on your smartphone.
It seems that Japan is taking heed of the many benefits video remote interpreting (VRI) can deliver.
In light of an increasing number of foreign customers, Japanese supermarket giant Aeon Co. has launched a real-time video interpreting service. Shop assistants in around 550 Aeon stores now carry smartphones or tablet devices which can be used to access a video chat with interpreters via a software similar to Facetime or Skype.