Successfully Implementing Video Remote Interpretation

InSight_iPadMore organisations are recognizing the power of video remote interpreting to connect with customers instantly, providing the benefits of face-to-face interaction at a fraction of the cost.

Actually implementing it, however, feels a lot like navigating a new frontier. It’s unfamiliar territory, and there are few precedents or guidelines to look at.

If your team is ready to forge onward and you don’t know where to start, here are a few quick tips we’ve put together for you.

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Overcoming language barriers face-to-face

It is no secret that our world is increasingly becoming more digitalised. Where once we had customer assistants, we now have apps. Where there were retail outlets, we now have online platforms and overnight deliveries. “Bites” have become “bytes,” as even fast food can be ordered on your smartphone.

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Japan Embraces Video Interpreting

It seems that Japan is taking heed of the many benefits video remote interpreting (VRI) can deliver.

In light of an increasing number of foreign customers, Japanese supermarket giant Aeon Co. has launched a real-time video interpreting service. Shop assistants in around 550 Aeon stores now carry smartphones or tablet devices which can be used to access a video chat with interpreters via a software similar to Facetime or Skype.

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