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Suzy duMont-Perez

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Millions of Dollars Are On the Line. Is Your Organization Doing All It Can to Secure Five Stars?

Posted by Suzy duMont-Perez on February 13, 2018

Each year, the Centers for Medicare and Medicaid Services (CMS) publish quality ratings for Medicare Part C and D plans. Plans are given a rating between 1 and 5 stars, with Quality Bonus Payments (QBPs) going to plans earning 4 or 5 stars. According to one study, these QBPs can amount to an extra 5% per member annually.

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Is Your Organization Ready for New Language-Access Laws Coming in 2018?

Posted by Suzy duMont-Perez on December 4, 2017

You may not realize it, but two laws aimed at improving communication with limited-English-proficient (LEP) beneficiaries will go into effect in 2018.

If yours is a home-health agency seeking to participate in Medicare or a health-insurance company that offers plans for employees, you will want to pay attention to these new laws so as to stay in compliance.

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ACA Open Enrollment Starts Nov. 1, But Has the Nation’s Multicultural Population Heard the News?

Posted by Suzy duMont-Perez on October 30, 2017

Affordable Care Act open enrollment for 2018 starts Wednesday, Nov. 1, and runs through Friday, Dec. 15 — about six weeks shorter than the previous three-month window.

Many people who could enroll for insurance through the ACA (also known as Obamacare) don’t know this. With the current administration still pushing for repeal, the Centers for Medicare and Medicaid Services cut funding for advertising that would promote the enrollment period by 90 percent.

The lack of information is apparently working, as 30 percent of uninsured people are unaware the ACA exists, and 60 percent of those already enrolled don’t know when the open enrollment period is, according to a recent Kaiser Health Tracking Poll. The nonpartisan Congressional Budget Office says that 4 million fewer people will sign up for private insurance through the ACA than previously forecast.

If this confusion exists for the general population, just imagine how acute the issue must be for those who are limited English proficient (LEP)?

Every challenge presents an opportunity. In this case, insurance companies and state health marketplaces have the chance to add new enrollees by getting the word out to LEPs.

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The Six Medical Documents You Must Translate to Remain Compliant

Posted by Suzy duMont-Perez on August 15, 2017

As a health care provider, the patient is always your main concern. Of course, the care you provide is also guided by laws and regulations. While some of these laws and regulations can make the jobs of doctors, nurses, pharmacists and other providers more complicated, we can all agree that the majority of them help ensure that patients and health care professionals are protected and everyone can access the same high-quality medical care when it’s needed.

When Translation is the Law

An example of a legal requirement that benefits health care professionals and patients alike is the need to translate vital documents into the languages most commonly found in the area where a hospital or clinic is located. There are six vital documents that must be translated according to law.

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5 Ways to Reduce Hospital Readmission Rates Among Minorities

Posted by Suzy duMont-Perez on July 5, 2017

No patient wants to find himself back in a hospital gown shortly after being released. Yet hospital readmissions are all too common, often because of gaps in the transition between the hospital and their home.

Here’s a look at the challenges hospitals face in reducing readmission rates—particularly among minorities—and how they can overcome them.

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Ensuring Effective Communication For Deaf or Hard of Hearing Patients

Posted by Suzy duMont-Perez on June 29, 2017

Effective communication between patients and healthcare providers results in shorter stays, reduced readmission rates, better patient satisfaction and more.

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INFOGRAPHIC: How Language Access Improves Patient Care

Posted by Suzy duMont-Perez on June 22, 2017

Language barriers in health care contribute to inefficiencies at the very least; at worst, they can impact patient care. Having the right language services in place improves outcomes for limited English proficient patients while maximizing staff efficiency and minimizing costs.

Here’s a look at how language access breaks down communication barriers at the most critical touchpoints, enhancing the patient experience at every stage.

 

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How to Improve Minority Health Through the Removal of Language Barriers

Posted by Suzy duMont-Perez on April 11, 2017

April is National Minority Health Month, a federal initiative to confront healthcare disparities that exist as a result of race, ethnicity, socioeconomic factors, disability status and more. Of course, not all minorities are limited English proficient (LEP). But when language barriers do exist in minority populations, language access can play a significant role in supporting better outcomes.

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Will the Status of the ACA Impact Language Services in Healthcare?

Posted by Suzy duMont-Perez on February 9, 2017

Many hospitals just finished putting their final procedures in place to meet the sweeping new language access requirements that went into effect last July as part of Section 1557 of the Affordable Care Act.

With a new administration promising to repeal and replace the Affordable Care Act, the future of those requirements and many others remains unclear. However, some things shouldn’t change—and the need to provide quality language services is one of them. Here’s why.

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Need Help Complying with ACA’s Final Rule?

Posted by Suzy duMont-Perez on July 27, 2016

As a health care provider ensuring access to qualified interpreters for the Limited English Proficient (LEP) and the Deaf and Hard-of-Hearing is the right thing to do. Under Section 1557, it is now also the law. 

As of July 18, 2016 health care entities that receive federal funding from the U.S. Department of Health and Human Services (HHS), HHS-administered programs, and Health Insurance Marketplaces and participating plans are obligated to comply with sweeping new federal language access requirements. These new standards were included in the final rule implementing Section 1557, the nondiscrimination provision of the Affordable Care Act.

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