Extended Care, LanguageLine Partner to Provide Inclusive Telehealth

LanguageLine Extended Care telehealth

Extended Care LLC, a leading global provider of telehealth as a clinically integrated, configurable, enterprise-class experience, today announced a partnership with LanguageLine Solutions to provide on-demand interpretation in more than 240 languages on the platform.

LanguageLine is recognized as the global leader in on-demand interpretation and translation, providing language access to thousands of healthcare organizations across North America, including 19 of the top 20 hospital systems and 72 of the Fortune 100.

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Canada’s Bill 96: How To Stay Compliant with the New Language Law

Canada language law languageline

Backers of Quebec's sweeping new law to promote French usage in the Canadian province hail it as the most important measure in nearly half a century to protect the language in mostly English-speaking North America.

The bill has Canadian businesses and government agencies rushing to translate materials so as to stay compliant with new amendments to Canada’s Official Language Act.

Here we take a look at the legislation, which is best known as Bill 96, examine its potential impact, and talk about how organizations can best join with an outside language-access partner to achieve compliance with the new law.

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Third Time’s the Charm? A New Proposed Rule for Section 1557

Section 1557 LanguageLine

On August 4, the US Department of Health and Human Services (HHS) published a proposed rule related to Section 1557 of the Affordable Care Act (ACA).

Enacted in 2010, the ACA expanded healthcare access eligibility to people previously without health insurance in the US. Section 1557 prohibits discrimination on the basis of several protected classes.

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LanguageLine Wins Business Excellence Award

LanguageLine wins business excellence award

Highlighting a year in which the company is celebrating its 40th anniversary in Monterey, LanguageLine Solutions has won the 2022 Monterey Peninsula Chamber of Commerce Business Excellence Award. The award, which came in the “Services to Businesses” category, was announced at MPCC’s annual dinner, which was widely attended by civic leaders in Monterey County.

The award is the result of two rounds of voting throughout July by MPCC members and their constituents.

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Section 1557: Five Things to Know About New Nondiscrimination Rule

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Case Study: Louisiana Motor Vehicles Adds On-Demand Interpretation

LanguageLine provides interpretation in more than 240 languages to customers of Louisiana OMV

The coexistence of diverse cultures and languages in Louisiana is unique. The state is distinct for its linguistic diversity. It is estimated that more than 40 languages are spoken in Louisiana aside from English. French is spoken exclusively by 7 percent of the population while Cajun in spoken at home by about 5 percent.

The need for language services can be unpredictable at government offices throughout the southeastern state.

The Louisiana Office of Motor Vehicles (OMV) and LanguageLine have partnered to offer a free, on-demand language interpretation service to non-English and limited English speaking customers.

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LanguageLine Wins Prestigious Award for Third Straight Year

LanguageLine wins prestigious award for third consecutive year

For the third straight year, LanguageLine Solutions has been recognized with Frost & Sullivan’s prestigious Market Leadership Award in the Global Language Services and Translation Industry.

The Award is based on Frost & Sullivan’s recent analysis of the North American customer-experience industry. LanguageLine also took home the Award in 2020 and 2021.

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Best Practices for Translating Patient-Education Content

translation patient education languageline

Did you know that one in five U.S. households speaks a language other than English at home? And that individuals with limited-English proficiency are among the most vulnerable when it comes to their health?

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CASE STUDY: Canadian Charity Expands Virtual Mental Health Services to Afghan, Ukrainian Kids

Virtual Mental Health Translator

Young people deserve the opportunity to be heard and express their feelings in a safe space. But for newcomers to Canada, unique challenges like language barriers can make it difficult to access mental health support.

As approximately half of the newcomers fleeing from conflicts in Afghanistan and Ukraine are young people, Kids Help Phone identified an urgent need to provide a safe space to speak about their experiences. The Canadian youth mental health charity scaled to provide professional phone counseling service, via a LanguageLine interpreter, in Dari, Pashto, Russian, and Ukrainian. They are the first mental health organization to do so in Canada.

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Equiva Partnership Brings Interpretation to Hospital Bedside, Beyond

LanguageLine Solutions and Equiva, a digital patient engagement and health relationship management solution provider, have announced a strategic partnership. The goal is to support healthcare organizations (HCOs) in reducing language as a barrier to care for individuals not proficient in English, as well as to promote efforts to advance health equity.

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