Blog

For the third straight year, LanguageLine Solutions has been recognized with Frost & Sullivan’s prestigious Market Leadership Award in the Global Language Services and Translation Industry.

The Award is based on Frost & Sullivan’s recent analysis of the North American customer-experience industry. LanguageLine also took home the Award in 2020 and 2021.

Did you know that one in five U.S. households speaks a language other than English at home? And that individuals with limited-English proficiency are among the most vulnerable when it comes to their health?

Young people deserve the opportunity to be heard and express their feelings in a safe space. But for newcomers to Canada, unique challenges like language barriers can make it difficult to access mental health support.

As approximately half of the newcomers fleeing from conflicts in Afghanistan and Ukraine are young people, Kids Help Phone identified an urgent need to provide a safe space to speak about their experiences. The Canadian youth mental health charity scaled to provide professional phone counseling service, via a LanguageLine interpreter, in Dari, Pashto, Russian, and Ukrainian. They are the first mental health organization to do so in Canada.

LanguageLine Solutions and Equiva, a digital patient engagement and health relationship management solution provider, have announced a strategic partnership. The goal is to support healthcare organizations (HCOs) in reducing language as a barrier to care for individuals not proficient in English, as well as to promote efforts to advance health equity.

The Office of Minority Health (OMH) is dedicated to improving the health of racial and ethnic minorities through the development of policies and programs that will help eliminate the persistent health disparities that have long plagued the U.S.

Imagine you speak limited English. You’ve recently gone through surgery. The in-language experience at the hospital was excellent, as you were provided with interpretation at every point from registration to discharge. You return home feeling confident in your prognosis.

You want to provide your customers with a world-class experience when they arrive at your website. To do so, it is increasingly important that you truly consider worldwide consumers.

We have traditionally thought of translation as an intricate process performed by human hands. We think of a linguist carefully working line by line, with another coming behind them to review and edit. Depending on the scope of the project, this can be a long process – though fruitful in the end.

Health Advocate, a leading provider of health advocacy, navigation, well-being and integrated benefits programs, has introduced an innovative new solution to support Spanish-speaking members. Through a partnership with LanguageLine Solutions, Heath Advocate will ensure members with limited-English proficiency have immediate access to an interpreter, making it easier to connect with a Personal Health Advocate and improving the call experience.