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The following is excerpted from a case study originally compiled by The Beryl Institute. We invite you to download the full case study here.

Cincinnati Children’s Hospital Medical Center has elevated the care experience for patients and families by launching LanguageLine DirectResponse. DirectResponse makes the interpreter’s voice the first one a non-English speaker hears when they call the hospital.

Customer experience is at the heart of any successful business engagement. In a global, multilingual economy, speaking the customers’ language across multiple platforms is a great opportunity. As companies move toward omnichannel strategies, it’s critical that omnichannel call centers have a trusted language access partner.

Can a contact center be omnichannel and multilingual? Absolutely.

Translation and localization does not always end with the rendering of one language to another. Desktop Publishing (DTP) is frequently an integral part of the translation or localization process.

The purpose of DTP is to render a translation that mirrors the source content exactly how it was created by the client. From typesetting to graphic placement, many projects need slight adjustments to ensure the text fits to get the look and feel to be as close to the source content as possible.

International Women’s Day is a day to celebrate the social, economic, cultural, and political achievements of women across the globe. It will also mark a call to action for accelerating women’s equality.

To commemorate this day, we gathered some of our remarkable clients and co-workers to reflect on their own careers, as well as to discuss lessons they would pass on to the next generation.

Every company has its own language. Ensuring that your entire team uses the same terminology requires focus. All of this becomes even more challenging as you strive to provide this same content in multiple languages. Translating terminology across languages can be difficult, resource-consuming, and expensive. Reworking translation projects due to incorrect terminology use can be very costly.

Language and culture are vital subjects in modern society. Each week, LanguageLine curates three related stories that we think should be top-of-mind. Here are this week's "Liner Notes."

Hispanic Americans will eventually make up the majority of new homeowners in the United States, but lenders today may not be addressing all of their needs.

Getting vital information is critical in times of emergency. Operators in Louisville, KY, are using 911 interpreters to ensure that language barriers aren’t barriers at all during matters of public safety.

We are proud to announce that LanguageLine Solutions has successfully obtained the ISO 9001:2015 certification of its Quality Management System for the delivery of language services to North American clients. LanguageLine is the world’s leading provider of professional interpretation and translation services.

911 dispatchers are typically the first voices someone hears at potentially the worst moment of their life, but what happens if those two people don’t speak the same language?

“Greenville County (South Carolina) is very international,” Greenville County E-911 Director Rick Blackwell said. “More international than most folks probably realize,”

LanguageLine has been assisting in situations like these for more than 40 years. In fact, our company was co-founded by a police officer in 1982 as a way to assist individuals in exactly this situation.