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Improving Minority Health By Removing Language Barriers

Posted by Suzy duMont-Perez on April 11, 2017

April is National Minority Health Month, a federal initiative to confront healthcare disparities that exist as a result of race, ethnicity, socioeconomic factors, disability status and more. Of course, not all minorities are limited English proficient (LEP). But when language barriers do exist in minority populations, language access can play a significant role in supporting better outcomes.

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'I Am There' - An Interpreter's Story (Video)

Posted by Amy Wade on March 28, 2017

Language interpretation is a difficult profession. Taking call after call without knowing what situation is coming up next requires total concentration and a passion for the profession. At LanguageLine Solutions, we understand that each interpreting session and every person on that call is vitally important. 

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How U.S. Businesses Are Reaching 25 Million Customers They Used to Ignore

Posted by Bob Gallagher on March 1, 2017

Why would any business ignore a multi-trillion-dollar market that is exponentially growing? If you are not communicating effectively with limited English-speaking customers, that is exactly what you are doing.

There are more than 25 million limited English proficient (LEP) consumers living in the United States today, constituting more than 8 percent of the country’s total population. This group, which cannot communicate effectively in English, is only part of the nearly 65 million individuals in the U.S. who speak a language other than English at home.

That’s right: one in five individuals living in the U.S. primarily speaks a language other than English at home. This population has nearly tripled in size since 1980, when it stood at 23.1 million. Studies also show that 80 percent of these individuals prefer to do business in their native language.

Despite its multi-trillion dollar buying power, it is entirely possible that your business is not reaching this valuable group by failing to communicate in your customers' native tongues. By providing language access services, your company can quickly go from overlooking this audience to annexing its profound economic power.

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Making the Case for Qualified Medical Interpreters

Posted by Ana Catalina Gonzalez Siax on February 21, 2017

The medical field is like no other thanks to its sensitive combination of high stakes, unpredictability, emotional situations, cultural concerns, legal liability, and the need to provide an exceptional experience.

Healthcare providers have a lot to balance when communicating with and treating patients.

Hiring an interpreter is a good start when working with patients who have limited English proficiency. But qualified medical interpreters familiar with complex medical terminology are in an even better position to provide the best possible service to healthcare professionals and their patients.

Here are just a few ways qualified medical interpreters add value.

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Will the Status of the ACA Impact Language Services in Healthcare?

Posted by Suzy duMont-Perez on February 9, 2017

Many hospitals just finished putting their final procedures in place to meet the sweeping new language access requirements that went into effect last July as part of Section 1557 of the Affordable Care Act.

With a new administration promising to repeal and replace the Affordable Care Act, the future of those requirements and many others remains unclear. However, some things shouldn’t change—and the need to provide quality language services is one of them. Here’s why.

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Know What You’re Getting: Comparing Translation Services

Posted by Scott Ludwigsen on February 2, 2017

The packaging on a Turkish dessert was supposed to promise a treat both delicious and healthy. But a bad translation landed it in the realm of the bizarre and baffling.

It affected as a blood maker, and nutritive forebrain cells,” the packaging said. “It reduce the cronerheart diseases and cancer risk, because containing of E vitamins, unsaturated fat and flovanoids. Its perfect source of energy.”

In a global marketplace, examples abound of translations gone awry — nonsensical, offensive or just subtly … off. You certainly don’t want your product or services to land on that list and turn off potential customers.

There is an abundance of translation services providers who promise to solve this problem – so many that the options can seem overwhelming. Here are four factors to help you compare and contrast your options:

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3 Tech Evolutions Changing Language Interpretation Services

Posted by Scott Brown on January 31, 2017

Technological advancements are having a huge effect on the interpretation industry. For instance, language interpretation services that required face-to-face interaction — with hefty fees for travel — can now often be done faster and more cost-effectively using technology.

Here are the most important trends that should be on your radar.

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3 Life-Changing Language Interpretation Calls from the Past Year

Posted by Simon Yoxon-Grant on January 26, 2017



Five hundred twenty-five thousand six hundred minutes. How do we measure a year?

Like “Rent” composer Jonathan Larson, we measure in love, but we also measure in calls.

Over the past 12 months, our team of more than 8,000 professional interpreters has taken more than 32 million calls in more than 240 languages. We have helped more than 25,000 businesses, healthcare organizations, and government agencies make meaningful connections with the people they serve.

Our interpreters are LanguageLine's heartbeat. To remind us all of the impact language services can have, we encourage our interpreters to share their own personal successes and touching moments.

Here are a few of our most memorable language interpretation calls from the past year.

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Part II: 4 More Population Trends Shaping Language Services

Posted by Patti Geye on January 24, 2017

We recently shared some fascinating statistics on the changing faces and languages of the United States.

For instance, it’s no surprise that California and Texas have the largest Hispanic populations, but did you know that North Dakota has the fastest-growing Hispanic population?

In this next post, we’ll explore what other ways our country’s population is shifting and how those changes are impacting the most commonly spoken languages.

Here are four more population trends that may cause you to re-evaluate the language services your organization offers.

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4 Population Trends Shaping Language Services in 2017

Posted by Patti Geye on January 20, 2017

As the great Greek philosopher Heraclitus once said, the only thing that is constant is change. The diverse population of our world and our country is continually shifting, sometimes rapidly and sometimes so slowly it’s imperceptible. 

These population shifts impact the needs of the people you serve, so being aware of them can help you stay prepared.

Here are four population trends you should have on your radar in the coming year and beyond.

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