Representatives from three of the nation's leading pediatric hospitals will share their insights into successfully implementing VRI
Communication in a medical setting can be a challenge when both patient and provider speak the same language – but it's even tougher when they don’t.
This challenge is especially pronounced when it comes to treating children who are limited English-speaking, deaf, or hard-of-hearing.
With nearly 9 percent of the U.S. population considered limited English proficient, thousands of healthcare organizations have successfully implemented language access programs to ensure effective communication for their adult patients. But far fewer organizations have a solid understanding of best practices when working with pediatric patients and family members who require language assistance.
Video remote interpreting (VRI) is shifting this dynamic.
Three of the best children’s hospitals in the U.S. — Boston Children’s Hospital, Children’s Health System of Texas, and Children’s Specialized Hospital (New Jersey) — have managed to successfully implement video interpreting to improve understanding between providers, pediatric patients, and their families.
The use of video interpreting has been connected to better health outcomes, fewer readmissions, reduced costs, increased staff productivity, and – most importantly – enhanced patient satisfaction.
Representatives from each of these hospitals will share best practices for using video interpreting when working with children during our upcoming webinar.