Aware that society is becoming more diverse by the day, forward-looking businesses are implementing on-demand, mobile interpreting for their customer-facing teams. This allows them to use mobile devices to access live interpreters via audio or video in seconds.
The result is clear communication, regardless of language.
This webinar features three market leaders that have made the shift to on-demand, mobile interpreting. They discuss the impact of language barriers on their business, as well as the benefits of giving staff the right tools to communicate with their increasingly diverse customers anytime, anywhere. They describe how this move has improved customer experience, reduced costs, and increased revenues.
Mobile interpreting is being used in branch offices, with field teams, and wherever else businesses face language barriers with customers. This webinar is relevant to a broad range of businesses including:
- Financial services
- Insurance
- Utilities
- Telecom (cable, internet, phone providers)
- Retail
- Any organization with branch and/or remote employees
Speakers:
- Pacific Gas & Electric Company: Lisa Flynn, Manager, Process Improvement
- Kemper Services Group: Douglas Osborne CFE, CIFI, FCLS AVP, Special Investigation Unit
- Royal Bank of Canada: Joe Bosi, Director, Advisor Mobility & Channel Integration
About LanguageLine®
LanguageLine has been the world leader in innovative language-access solutions since 1982. The company sets the global standard for phone, video, and onsite interpreting, as well as translation of the written word. LanguageLine is trusted by more than 30,000 clients to enable communication with the limited English proficient, Deaf, and Hard of Hearing communities. LanguageLine provides the industry’s fastest and most dependable access to more than 35,000 professional linguists in 290-plus languages — 24 hours a day, seven days a week, 365 days a year. Please do not hesitate to contact us.