We remain in a virtual world, even as vaccinations increase and the light at the end of the tunnel grows brighter. Regardless of when we do return to some semblance of normalcy, it does seem like work will forever be changed

Many of our partners have grown accustomed to working with the same excellent interpreter through our LanguageLine OnSite solution. These interpreters have become extensions of their teams and our clients are reluctant to give up those relationships. We are frequently asked by our clients if they can continue to work with these same interpreters virtually via video. 

The answer is yes. 

LanguageLine Virtual Onsite Interpreting (VOSI) allows our clients to access the elite professional linguists who have become extensions of their teams while still adhering to pandemic safety regulations that limit on-premise interaction. 

LanguageLine clients can book a VOSI session with an onsite interpreter the same way they would a traditional onsite appointment. The difference is that VOSI sessions are conducted via the client’s preferred video-conferencing platform. 

Different from Video Remote Interpreting

VOSI is distinct from video remote interpreting (VRI), which is available on-demand. With VRI, the client presses a button and within seconds, one of LanguageLine’s 13,000-plus linguists arrives on-screen, ready to participate in the conversation in the language you selected. These calls are conducted within the LanguageLine Video platform.

READ MORE: Adding an Interpreter to Zoom? Here are Four Ways to Improve the Call

VOSI conversations are scheduled in advance and are conducted via the video platform of the client’s choice. They enable the client to use the same interpreter again and again. It allows our clients to access the outstanding linguists to whom they’ve become accustomed without sacrificing quality or safety.

VOSI is available in more than 60 spoken languages, as well as American Sign Language. We support more than a dozen of the most common video-conferencing platforms, including Zoom, GoToMeeting, WebEx, Microsoft Teams, Google Meet, Skype, BlueJeans, VSee, and Vidyo. 

READ MORE: How Banks Can Add Interpreters to a Zoom Call

Frequently Asked Questions

Why Virtual Onsite Interpreting (VOSI)? Pandemic protocols and new working arrangements have led to increased use of video to limit on-premise interactions. VOSI allows our clients to maintain their relationships with onsite interpreters who they have come to regard as extensions of their in-house teams. 

Who are the interpreters? Virtual onsite interpreters are the same highly trained LanguageLine interpreters used for traditional onsite assignments. Clients can actually request their preferred interpreters to be used for virtual onsite assignments. 

Are there limits to when virtual appointments may be conducted? No. Just as with traditional onsite appointments, VOSI appointments can be scheduled for any time of day, night, or weekend – even holidays. 

You say it’s a scheduled service. How much notice does LanguageLine need? As with any onsite appointment, we encourage clients to schedule as far in advance as possible. We can accommodate short-notice (next-day, same-day) requests, but they are far more difficult to fulfill. Please see “how to schedule” details below. 

How do clients schedule an appointment? Please note that this is a scheduled service and not on-demand. Clients should follow this protocol to schedule VOSI appointments:

  • Clients must email requests to onsiterequests@languageline.com
  • In addition to providing the same appointment details as required for “physically” onsite requests, clients must also include a link to the scheduled video session.
  • Email requests are monitored Monday-Friday, 7 a.m.-8 p.m. ET. 

Interested in Virtual Onsite Interpreting? We invite you to contact us so that we can have a conversation. 

LanguageLine Can Help

LanguageLine created the language-access industry nearly four decades ago. 

LanguageLine is able to get you connected to our team of 12,000 professional, on-demand interpreters via audio or video in 30 seconds or less. We do this in more than 240 languages. LanguageLine can also translate and localize your written content. We provide these services 24 hours a day, seven days a week, 365 days a year.

It all starts with a conversation. Please contact us via our website or by calling 800-752-6096. We would like to learn more about the opportunities that reside within your organization.