8% of U.K. residents speak a language other than English at home. Working with a language services provider offers an easy-to-implement opportunity to expand an addressable market.
Considering nearly 10% of British people speak a language other than English at home, it is inevitable that your call centre will have customers who would like to converse in their preferred language.
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Like many places in the United Kingdom and throughout the United States, Spartanburg, South Carolina, is seeing its diversity grow.
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The bad news is your language service provider isn’t right for you anymore.
Now the good news: You have an opportunity to start fresh with a new provider. And, if you do it right, you can make the switch seamlessly, without impacting the individuals you serve or inconveniencing your staff. Before making the switch, here are five steps you should take to ensure you select and transition to the right provider.
Read MoreNearly 8% of the United Kingdom’s population speaks a language other than English as their first. That’s nearly 3 million people and amongst those that recognise English as their first language, over 8 million identify as deaf or hard of hearing.
It is no secret that our world is increasingly becoming more digitalised. Where once we had customer assistants, we now have apps. Where there were retail outlets, we now have online platforms and overnight deliveries. “Bites” have become “bytes,” as even fast food can be ordered on your smartphone.
It seems that Japan is taking heed of the many benefits video remote interpreting (VRI) can deliver.
In light of an increasing number of foreign customers, Japanese supermarket giant Aeon Co. has launched a real-time video interpreting service. Shop assistants in around 550 Aeon stores now carry smartphones or tablet devices which can be used to access a video chat with interpreters via a software similar to Facetime or Skype.
Say goodbye to legacy call-centre configurations. Four new capabilities exist that can increase limited-English customer satisfaction, increase productivity, and reduce costs.
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