Explaining the Difference Between Language Translation and Interpretation


As a language solutions provider, we know that clear communication is the first step to achieving understanding. We also know that some of the terminology in our industry can be confusing to someone who’s not familiar with it.

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Artificial Intelligence: Why Complex Tasks Need Human Linguists



The battle between humans and artificial intelligence has been portrayed as pitched warfare in the media—an “either/or” battle for which there can be only one victor.

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Does Your Call Centre Need a Language Services Provider?


8% of U.K. residents speak a language other than English at home. Working with a language services provider offers an easy-to-implement opportunity to expand an addressable market.

Considering nearly 10% of British people speak a language other than English at home, it is inevitable that your call centre will have customers who would like to converse in their preferred language.

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Measuring the ROI of Language Services in Health Care


Quick and accurate communication is imperative in hospital settings.

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How Hospitals Are Using Video Remote Interpreting to Communicate with Multicultural Patients




Like many places in the United Kingdom and throughout the United States, Spartanburg, South Carolina, is seeing its diversity grow.

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Changing Language Service Providers? How to Pick the Right Alternative



The bad news is your language service provider isn’t right for you anymore.

Now the good news: You have an opportunity to start fresh with a new provider. And, if you do it right, you can make the switch seamlessly, without impacting the individuals you serve or inconveniencing your staff. Before making the switch, here are five steps you should take to ensure you select and transition to the right provider.

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Can Your Organisation Benefit from Video Remote Interpreting?

Nearly 8% of the United Kingdom’s population speaks a language other than English as their first. That’s nearly 3 million people and amongst those that recognise English as their first language, over 8 million identify as deaf or hard of hearing.


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Overcoming language barriers face-to-face

It is no secret that our world is increasingly becoming more digitalised. Where once we had customer assistants, we now have apps. Where there were retail outlets, we now have online platforms and overnight deliveries. “Bites” have become “bytes,” as even fast food can be ordered on your smartphone.


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Why Hire a Language Services Provider?

Why Hire a Language Services Provider When You Can Use Freelancer Interpreters?


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Japan Embraces Video Interpreting

It seems that Japan is taking heed of the many benefits video remote interpreting (VRI) can deliver.

In light of an increasing number of foreign customers, Japanese supermarket giant Aeon Co. has launched a real-time video interpreting service. Shop assistants in around 550 Aeon stores now carry smartphones or tablet devices which can be used to access a video chat with interpreters via a software similar to Facetime or Skype.

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