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We are delighted to announce that our video interpreting solution, Insight, has been shortlisted for the MedTech, Device or Hardware Innovation Award at the HSJ Partnership Awards 2020, in recognition of our dedication to helping health professionals improve accessibility and deliver outstanding healthcare.

The pace of globalisation is accelerating, to the extent that total exports from the UK reached £637bn in September 2018. Meanwhile, three-quarters of internet users already speak a language other than English, and that percentage is expected to grow.

Con Edison operate one of the world’s largest energy delivery systems. Founded in 1823, they now provide energy for over 10 million people in New York City and Westchester County, New York.

As a language solutions provider, we know that clear communication is the first step to achieving understanding. We also know that some of the terminology in our industry can be confusing to someone who’s not familiar with it.

Imagine your child is in a hospital where she and her caregivers do not speak the same language. She is sick and probably feeling more than a little scared.

Then someone brings in a tablet, presses a button, and up comes an interpreter who resembles her and speaks her language. Suddenly, your child’s doctors and nurses understand not just what your child is saying, but what she means.

The battle between humans and artificial intelligence has been portrayed as pitched warfare in the media—an “either/or” battle for which there can be only one victor.

When it comes to communication between children, their families, and paediatric healthcare providers, it’s critical that everyone understands each other.

Add in a language barrier, and this understanding becomes all the more challenging.

The use of video remote interpreting (VRI) has proved to be particularly effective with children and their families in hospital settings – even leading to a few pleasant surprises.

VRI is not a one-size-fits-all solution in a children’s hospital, however.

Arriving at a website that wasn’t intended for you can feel a lot like traveling to a foreign country you hadn’t planned to visit.