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Best Practices to Ensure Compliance When Using Video Remote Interpreting

Posted by Sylvana Stratton on August 17, 2017

Video remote interpreting (VRI) is a powerful technology that’s enabling healthcare organizations to better serve people who are limited English proficient, deaf, or hard of hearing.

As with any technology, however, VRI can have unintended consequences if not used with care.

The potential risks to patient and provider are apparent in Sunderland et al v. Bethesda Hospital Inc., a case in which a top court recently ruled that a hospital’s improper use of video interpreting amounted to discrimination against deaf patients.

This is an unfortunate experience that no hospital would want its patients to have. Fortunately the National Association of the Deaf and other groups offer best practices your healthcare organization can follow to ensure compliance when using VRI.  

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Tips for Working With an Onsite Interpreter

Posted by Scott Brown on July 28, 2017

Just like any other aspect of an important meeting, working with an onsite interpreter requires preparation and an eye for some key details.

Here are some things you can do before, during and after your meeting to make sure you communicate successfully.

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Navigating a New Frontier: Implementing Video Remote Interpreting

Posted by Julie Carson on July 20, 2017

More companies are recognizing the power of video remote interpreting to connect with customers instantly, providing the benefits of face-to-face interaction at a fraction of the cost.

Actually implementing it, however, feels a lot like navigating a new frontier. It’s unfamiliar territory and there are few precedents or guidelines.

If your team is ready to forge onward and you don’t know where to start, here are a few recommendations to follow.

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Ensuring Effective Communication For Deaf or Hard of Hearing Patients

Posted by Suzy duMont-Perez on June 29, 2017

Effective communication between patients and healthcare providers results in shorter stays, reduced readmission rates, better patient satisfaction and more.

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Should You Use Phone, Onsite, or Video Remote Interpreting?

Posted by The LanguageLine Solutions Team on December 23, 2016

Having more options than at any other time in history is generally a good thing, but the “paradox of choice” has a tendency to paralyze us. (As the famous jam study illustrated, consumers were much more likely to buy a jar of jam when they saw only six options, compared to 24.)

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