Blog

Representatives from three of the country’s leading pediatric hospitals gathered to discuss their insights into successfully implementing VRI

Communication in a medical setting can be a challenge when both patient and provider speak the same language – but it's even tougher when they don’t.

Canada's ambitious immigration plan is creating linguistic changes that are impossible (and irresponsible) to ignore.

A new report says that Canada has experienced its largest inflow of immigrants in more than 100 years.

The country added 71,131 immigrants in October, November, and December 2018. Canada’s full-year immigration increase was 321,065, according to Statistics Canada. The jump is the largest Canada has experienced since 1913 when more than 400,000 immigrants came to the country.

The shift is part of Canada’s goal to admit more than a million new permanent residents by the end of 2021. Under the plan, total immigration is expected to reach 350,000 new permanent residents over the next three years. This would represent an immigration level of nearly 1 percent of Canada’s population, which the nation’s government says must be reached by 2030 to ensure economic growth.

We have been talking a lot lately about the massive potential for adding video interpretation to branch offices and brick-and-mortar retail locations. (In fact, we wrote an ebook on how banks can best use video interpreting.) It seems that Japan is taking heed of the many benefits video remote interpreting (VRI) can deliver.

In light of an increasing number of foreign customers, Japanese supermarket giant Aeon Co. has launched a real-time video interpreting service. Shop clerks at about 550 Aeon stores now carry smartphones or tablet devices that can access interpreters through video chat software similar to Facetime or Skype.

Meanwhile, Japan’s MUFG Bank has started an over-the-counter service for hearing-impaired customers that involves sign language-fluent interpreters on tablet devices. The assistance is the first of its kind at a Japanese bank. The service is available at most outlets, and it acts as an intermediary between a hearing-impaired customers and bank staff at the counter.

It’s no secret that our world is increasingly becoming more digitized. Where we once had customer service agents, we now have apps. Where there were retail outlets, we now have online platforms and overnight delivery. “Bites” have become “bytes,” as even fast food can be ordered with your smartphone.

Some personal interactions remain intact, however. Think of the person who walks into a branch location to set up a utility service or open a bank account. There are also times when utility providers or other service people must come to our homes to check a meter, make a repair, or deliver an item.

Overcoming language barriers during these face-to-face interactions frequently presents a challenge, which often leads to frustration for multicultural customers.

Suffolk County has an ambitious plan to better relations between the department and the Hispanic community

Of the nearly 1.5 million people living in Suffolk County, New York, nearly 13 percent speak Spanish.

So what do you do if you’re the police chief in a community like this one? If you’re Suffolk Police Chief of Department Stuart Cameron, you learn Spanish.

One in five of our neighbors here in the United States speaks a language other than English at home. That’s more than 65 million people—25 million of whom say they speak English less than well. Another 10.6 million Americans are deaf or hard of hearing.

More organizations are recognizing the power of video remote interpreting to connect with customers instantly, providing the benefits of face-to-face interaction at a fraction of the cost.

More organizations are recognizing the power of video remote interpreting (VRI) as a way to connect with people face-to-face. It’s especially useful for communicating with people who are deaf or hard of hearing and in situations when more personal interaction is needed.

When it comes to communicating with the police, citizens with hearing difficulty frequently have a hard time feeling heard.

Police Officer Erik Osterkamp of Bellingham, Washington, remembers responding to a car accident where one of the parties was deaf.

“I could tell he was angry,” Osterkamptold Newschannel KIRO-7. “But his ability to communicate and my ability to understand what he was saying—there was a huge gap.”

“This is community policing on steroids.”

These were the words of Nassau County (NY) Police Commissioner Patrick Ryder on Wednesday when he announced the implementation of the LanguageLine InSight Video Interpreting application in patrol vehicles.

The interpretation service was already available in police precincts, headquarters, and other buildings. The addition of the interpreting application to officers’ cell phones allows them to communicate on-demand with residents using a video interpreter in 36 languages (including American Sign Language), as well as 240 languages in audio-only.

“It’s one way that we’re proving that every single person in Nassau County – in our growingly diverse county – will be respected and be protected,” County Executive Laura Curran said.