<img src="//bat.bing.com/action/0?ti=5257384&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;"> LanguageLine Blog | Video Remote Interpreting

Blog

LINER NOTES: Japan Embraces Video Interpreting for Retail, Banks

Posted by The LanguageLine Solutions Team on February 18, 2019

We have been talking a lot lately about the massive potential for adding video interpretation to branch offices and brick-and-mortar retail locations. (In fact, we wrote an ebook on how banks can best use video interpreting.) It seems that Japan is taking heed of the many benefits video remote interpreting (VRI) can deliver.

In light of an increasing number of foreign customers, Japanese supermarket giant Aeon Co. has launched a real-time video interpreting service. Shop clerks at about 550 Aeon stores now carry smartphones or tablet devices that can access interpreters through video chat software similar to Facetime or Skype.

Meanwhile, Japan’s MUFG Bank has started an over-the-counter service for hearing-impaired customers that involves sign language-fluent interpreters on tablet devices. The assistance is the first of its kind at a Japanese bank. The service is available at most outlets, and it acts as an intermediary between a hearing-impaired customers and bank staff at the counter.

Read More

Beyond Contact Centers: How to Make Face-to-Face Interactions Your Customer-Service Gold Standard

Posted by Traci Parker on February 8, 2019

It’s no secret that our world is increasingly becoming more digitized. Where we once had customer service agents, we now have apps. Where there were retail outlets, we now have online platforms and overnight delivery. “Bites” have become “bytes,” as even fast food can be ordered with your smartphone.

Some personal interactions remain intact, however. Think of the person who walks into a branch location to set up a utility service or open a bank account. There are also times when utility providers or other service people must come to our homes to check a meter, make a repair, or deliver an item.

Overcoming language barriers during these face-to-face interactions frequently presents a challenge, which often leads to frustration for multicultural customers.

Read More

New York Police Department Using Video Interpreting in the Field to Improve Community Relations

Posted by The LanguageLine Solutions Team on February 5, 2019

Suffolk County has an ambitious plan to better relations between the department and the Hispanic community

Of the nearly 1.5 million people living in Suffolk County, New York, nearly 13 percent speak Spanish.

So what do you do if you’re the police chief in a community like this one? If you’re Suffolk Police Chief of Department Stuart Cameron, you learn Spanish.

Read More

Can Your Organization Benefit from Video Remote Interpreting? Ask Yourself These Questions

Posted by Julie Carson on February 1, 2019

One in five of our neighbors here in the United States speaks a language other than English at home. That’s more than 65 million people—25 million of whom say they speak English less than well. Another 10.6 million Americans are deaf or hard of hearing.

Read More

Three Steps to Successfully Implementing Video Remote Interpretation

Posted by Julie Carson on January 24, 2019

More organizations are recognizing the power of video remote interpreting to connect with customers instantly, providing the benefits of face-to-face interaction at a fraction of the cost.

Read More

Evaluating Video Remote Interpreting Providers: 5 Factors To Consider

Posted by Julie Carson on January 11, 2019

More organizations are recognizing the power of video remote interpreting (VRI) as a way to connect with people face-to-face. It’s especially useful for communicating with people who are deaf or hard of hearing and in situations when more personal interaction is needed.

Read More

Police Department Uses Video Interpreter App to Communicate with Deaf Community

Posted by The LanguageLine Solutions Team on December 13, 2018

When it comes to communicating with the police, citizens with hearing difficulty frequently have a hard time feeling heard.

Police Officer Erik Osterkamp of Bellingham, Washington, remembers responding to a car accident where one of the parties was deaf.

“I could tell he was angry,” Osterkamptold Newschannel KIRO-7. “But his ability to communicate and my ability to understand what he was saying—there was a huge gap.”

Read More

CASE STUDY: How Video Interpreting Is Being Used to Improve Community Policing

Posted by The LanguageLine Solutions Team on October 26, 2018

This is community policing on steroids.”

These were the words of Nassau County (NY) Police Commissioner Patrick Ryder on Wednesday when he announced the implementation of the LanguageLine InSight Video Interpreting application in patrol vehicles.

The interpretation service was already available in police precincts, headquarters, and other buildings. The addition of the interpreting application to officers’ cell phones allows them to communicate on-demand with residents using a video interpreter in 36 languages (including American Sign Language), as well as 240 languages in audio-only.

“It’s one way that we’re proving that every single person in Nassau County – in our growingly diverse county – will be respected and be protected,” County Executive Laura Curran said.

Read More

'It Was Like a Miracle': A Video-Interpreting Success Story

Posted by The LanguageLine Solutions Team on September 24, 2018

Alex Gonzalez is a registered nurse in the oncology unit at Salinas Valley Memorial Health System. SVMH is a public hospital that provides quality health services to patients of all ages throughout Monterey County, an agricultural hub where a quarter of the overall population are non-citizens and more than 40 percent are native Spanish speakers.

It’s no wonder that when Gonzalez was trained on LanguageLine InSight, a video-interpreting solution that delivers on-demand access to professional linguists in 36 languages at the touch of a button, he thought the technology was heaven-sent.

Read More

Why Pharmacies Need Language Access

Posted by The LanguageLine Solutions Team on September 18, 2018

Like physicians, pharmacies play an important role in empowering patients to take charge of their health

Unfortunately, language barriers often make it more difficult for non-English-speaking customers to ask important questions about their medication, take it as directed, and be aware of potential side effects.

As pharmacies serve increasingly diverse populations, language access is becoming more important than ever.

The Center for Immigration Studies reports that one in five Americans (65 million people) speaks a language other than English at home. Just over of 40 percent of these individuals is considered Limited English Proficient (LEP), meaning they speak English “less than very well” and are entitled to assistance. This LEP group constitutes about nine percent of the total U.S. population.

Language barriers can pose serious health risks to LEP customers. Research has shown that those with little knowledge of English often do not have a good understanding of their medication instructions.

Here are a few ways language access can help pharmacists empower their customers.

Read More

Subscribe to our blog