One of America's Largest Utilities Uses Video Interpreting

Con Edison is one of the largest energy companies in the United States. It provides electric and gas service in New York City and Westchester County, New York.

The communities that Con Edison serves are highly diverse, as you might imagine. To accommodate people of all languages, cultures, and abilities, the utility company is piloting an exciting new program in which it is placing LanguageLine On-Demand Video Interpreting in six walk-in centers across New York City’s five boroughs and Westchester County.

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NEW EBOOK: Criteria You Need To Know To Evaluate Interpreting Agencies

More than ever before, language services providers (LSPs) are essential partners in managing and growing modern organizations that welcome all people, regardless of language, culture, or ability.

Here’s why:

One in five U.S. households speaks a language other than English at home. That’s more than 65 million people. Another 10 million are Deaf or Hard of Hearing. There are more than 350 languages currently spoken in the U.S.

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Why Interpreter Recruiting Matters When Comparing Language Services Providers

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Interpreter quality is the lifeblood of on-demand interpreting.

Connect times and technological bells and whistles do not matter if the interpreter on the other end of the line is not fully capable of delivering the empowerment you desire. It is imperative that language services providers (LSPs) have a sophisticated method for recruiting the finest interpreters in the world to meet your needs.

When evaluating interpreter quality, it is helpful to break the subject into four sections:

  1. Interpreter recruiting
  2. Interpreter new hire training
  3. Quality assurance, monitoring, and ongoing development and support
  4. Procedures and policies to ensure safety and security of information

In this article, we will address interpreter recruiting. Future blogs will cover the other criteria above.

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CASE STUDY: Mobile Interpreting to Improve Language Access and Care

Mount Sinai Hospital

The Mount Sinai Hospital in New York is one of America’s largest and most respected medical facilities, acclaimed internationally for excellence in clinical care.

In the “Best Hospitals” issue of U.S. News and World Report, Mount Sinai was nationally ranked in 10 specialties, and its pediatric center was listed among the country’s best children’s hospitals in six out of 10 areas of care.

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How Top Hospitals Get Leadership Buy-In for On-Demand Video Interpreting

How do get your own hospital to implement on-demand video interpreting to help communicate with children and their families.

Imagine your child is in a hospital where she and her caregivers do not speak the same language. She is sick and probably feeling more than a little scared.

Then someone brings in a tablet, presses a button, and up comes an interpreter who resembles her and speaks her language. Suddenly, your child’s doctors and nurses understand not just what your child is saying, but what she means.

On-demand video interpretation has proved especially effective with children. Video remote interpreting (VRI) is very similar to platforms with which most kids are familiar, like FaceTime or Skype. In the case of VRI, one touch of a button brings up a live, professional interpreter who speaks the patient’s primary language and picks up on their nonverbal gestures. This linguist interprets for the doctor to the patient, and vice versa.

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Do's (and Don’ts) for Using Video Interpreting in Children’s Hospitals

Video Remote Interpreting in Hospitals

The use of video remote interpreting (VRI) has proved to be particularly effective with children and their families in hospital settings – even leading to a few pleasant surprises.

VRI is not a one-size-fits-all solution in a children’s hospital, however.

Three of the best children’s hospitals in the US—Boston Children’s Hospital, Children’s Health System of Texas, and Children’s Specialized Hospital in New Jersey—have managed to successfully implement video interpreting to improve understanding between providers, pediatric patients, and their families. We asked representatives from each of these hospitals what they considered to be the greatest advantages presented by VRI, as well as instances when it was not considered to be a good option.

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Video Interpreting in Children’s Hospitals Yields Unexpected Results

Surprise! Implementing Video Interpreting in Children’s Hospitals Yields Unexpected Results

The challenge of overcoming language barriers in a hospital or doctor’s office is particularly heightened when the patient is a child.

Video remote interpreting (VRI) is changing this dynamic in a big way.

The use of video interpreting has been connected to better health outcomes, fewer readmissions, reduced costs, increased staff productivity, and—most importantly—enhanced patient satisfaction. Video interpreting has proved to be particularly effective with children.

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NEW eBOOK: Video Interpreting for Children's Hospitals

Video Interpreting Children's Hospitals

When it comes to communication between children, their families, and pediatric healthcare providers, it’s critical that everyone understands each other.

Add in a language barrier, and this understanding becomes all the more challenging.

In our new case study, "Video Interpreting for Children's Hospitals: Best Practices When Caring for Pediatric Patients," we discuss how some of the nation’s top children’s hospitals are using video remote interpreting to improve communication, productivity, and patient outcomes.

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CASE STUDY: Hospitals Use Video Remote Interpreting to Communicate

Video Remote Interpreting

Like most places in the United States, Spartanburg, South Carolina, is growing more diverse.

More than 6 percent of those living in the regions served by the Spartanburg Regional Healthcare System do not speak English, and nearly 4 percent of the area’s residents were born outside the United States.

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Best Practices with Pediatric Care Using Video Interpreting

video interpreting children's hospitals languageline

Representatives from three of the country’s leading pediatric hospitals gathered to discuss their insights into successfully implementing VRI

Communication in a medical setting can be a challenge when both patient and provider speak the same language – but it's even tougher when they don’t.

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