<img src="//bat.bing.com/action/0?ti=5257384&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;"> LanguageLine Blog | Video Interpreting

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NEW EBOOK: Five Criteria You Need To Know When Evaluating Interpreting Agencies

Posted by Phil Speciale on October 7, 2019

More than ever before, language services providers (LSPs) are essential partners in managing and growing modern organizations that welcome all people, regardless of language, culture, or ability.

Here’s why:

One in five U.S. households speaks a language other than English at home. That’s more than 65 million people. Another 10 million are Deaf or Hard of Hearing. There are more than 350 languages currently spoken in the U.S.

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Why Interpreter Recruiting Matters When Comparing Language Services Providers

Posted by Kathy Peters on October 2, 2019

Interpreter quality is the lifeblood of on-demand interpreting.

Connect times and technological bells and whistles do not matter if the interpreter on the other end of the line is not fully capable of delivering the empowerment you desire. It is imperative that language services providers (LSPs) have a sophisticated method for recruiting the finest interpreters in the world to meet your needs.

When evaluating interpreter quality, it is helpful to break the subject into four sections:

  1. Interpreter recruiting
  2. Interpreter new hire training
  3. Quality assurance, monitoring, and ongoing development and support
  4. Procedures and policies to ensure safety and security of information

In this article, we will address interpreter recruiting. Future blogs will cover the other criteria above.

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CASE STUDY: How The Mount Sinai Hospital Is Using Mobile Interpreting to Enhance Language Access and Improve Patient Care

Posted by Scott Brown on June 20, 2019

The Mount Sinai Hospital in New York is one of America’s largest and most respected medical facilities, acclaimed internationally for excellence in clinical care.

In the “Best Hospitals” issue of U.S. News and World Report, Mount Sinai was nationally ranked in 10 specialties, and its pediatric center was listed among the country’s best children’s hospitals in six out of 10 areas of care.

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How Top Hospitals Get Leadership Buy-In for On-Demand Video Interpreting

Posted by Julie Carson on June 13, 2019

Imagine your child is in a hospital where she and her caregivers do not speak the same language. She is sick and probably feeling more than a little scared.

Then someone brings in a tablet, presses a button, and up comes an interpreter who resembles her and speaks her language. Suddenly, your child’s doctors and nurses understand not just what your child is saying, but what she means.

On-demand video interpretation has proved especially effective with children. Video remote interpreting (VRI) is very similar to platforms with which most kids are familiar, like FaceTime or Skype. In the case of VRI, one touch of a button brings up a live, professional interpreter who speaks the patient’s primary language and picks up on their nonverbal gestures. This linguist interprets for the doctor to the patient, and vice versa.

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Do's (and Don’ts) for Using Video Interpreting in Children’s Hospitals

Posted by Julie Carson on June 6, 2019

The use of video remote interpreting (VRI) has proved to be particularly effective with children and their families in hospital settings – even leading to a few pleasant surprises.

VRI is not a one-size-fits-all solution in a children’s hospital, however.

Three of the best children’s hospitals in the US—Boston Children’s Hospital, Children’s Health System of Texas, and Children’s Specialized Hospital in New Jersey—have managed to successfully implement video interpreting to improve understanding between providers, pediatric patients, and their families. We asked representatives from each of these hospitals what they considered to be the greatest advantages presented by VRI, as well as instances when it was not considered to be a good option.

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Surprise! Implementing Video Interpreting in Children’s Hospitals Yields Unexpected Results

Posted by Julie Carson on May 31, 2019

The challenge of overcoming language barriers in a hospital or doctor’s office is particularly heightened when the patient is a child.

Video remote interpreting (VRI) is changing this dynamic in a big way.

The use of video interpreting has been connected to better health outcomes, fewer readmissions, reduced costs, increased staff productivity, and—most importantly—enhanced patient satisfaction. Video interpreting has proved to be particularly effective with children.

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NEW eBOOK: Video Interpreting for Children's Hospitals

Posted by The LanguageLine Solutions Team on May 23, 2019

When it comes to communication between children, their families, and pediatric healthcare providers, it’s critical that everyone understands each other.

Add in a language barrier, and this understanding becomes all the more challenging.

In our new case study, "Video Interpreting for Children's Hospitals: Best Practices When Caring for Pediatric Patients," we discuss how some of the nation’s top children’s hospitals are using video remote interpreting to improve communication, productivity, and patient outcomes.

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CASE STUDY: How Regional Hospitals in the South Are Using Video Remote Interpreting to Communicate with Multicultural Patients

Posted by Julie Carson on May 8, 2019

Like most places in the United States, Spartanburg, South Carolina, is growing more diverse.

More than 6 percent of those living in the regions served by the Spartanburg Regional Healthcare System do not speak English, and nearly 4 percent of the area’s residents were born outside the United States.

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LISTEN: Video Interpreting for Pediatric Patients – Best Practices When Caring for Children

Posted by The LanguageLine Solutions Team on March 27, 2019

Representatives from three of the country’s leading pediatric hospitals gathered to discuss their insights into successfully implementing VRI

Communication in a medical setting can be a challenge when both patient and provider speak the same language – but it's even tougher when they don’t.

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Report: Canada Sees Its Biggest Influx of Immigrants in More than 100 Years

Posted by Joe Palmer on March 21, 2019

Canada's ambitious immigration plan is creating linguistic changes that are impossible (and irresponsible) to ignore.

A new report says that Canada has experienced its largest inflow of immigrants in more than 100 years.

The country added 71,131 immigrants in October, November, and December 2018. Canada’s full-year immigration increase was 321,065, according to Statistics Canada. The jump is the largest Canada has experienced since 1913 when more than 400,000 immigrants came to the country.

The shift is part of Canada’s goal to admit more than a million new permanent residents by the end of 2021. Under the plan, total immigration is expected to reach 350,000 new permanent residents over the next three years. This would represent an immigration level of nearly 1 percent of Canada’s population, which the nation’s government says must be reached by 2030 to ensure economic growth.

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