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CASE STUDY: Rural Colorado Medical Center Uses Grant Funds to Purchase Interpreter on Wheels

Posted by The LanguageLine Solutions Team on May 9, 2018

Yampa Valley Medical Center (YVMC) in Steamboat Springs, CO, is a 39-bed acute-care hospital that provides sophisticated medical services to more than 51,000 outpatients annually. Nestled in the Rocky Mountains, the region is a popular vacation destination, which adds to the challenge of serving the rural area’s diverse language needs.

“We have 16 different languages used in 2017 at the hospital,” said Erica Gallagher, manager of language services at Yampa Valley Medical Center. “Our highest frequency languages are Spanish, Vietnamese, and Mandarin.

“When you first encounter someone that speaks a language other than the one you speak, you may feel like you can communicate decently, and that’s OK. But the more you have experience with it, you come to realize that, even if one word is misinterpreted, the outcome could be fatal or at the very least, have really negative consequences for the patient.”

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Best Practices to Ensure Compliance When Using Video Remote Interpreting

Posted by Sylvana Stratton on August 17, 2017

Video remote interpreting (VRI) is a powerful technology that’s enabling healthcare organizations to better serve people who are limited English proficient, deaf, or hard of hearing.

As with any technology, however, VRI can have unintended consequences if not used with care.

The potential risks to patient and provider are apparent in Sunderland et al v. Bethesda Hospital Inc., a case in which a top court recently ruled that a hospital’s improper use of video interpreting amounted to discrimination against deaf patients.

This is an unfortunate experience that no hospital would want its patients to have. Fortunately the National Association of the Deaf and other groups offer best practices your healthcare organization can follow to ensure compliance when using VRI.  

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Navigating a New Frontier: Implementing Video Remote Interpreting

Posted by Julie Carson on July 20, 2017

More companies are recognizing the power of video remote interpreting to connect with customers instantly, providing the benefits of face-to-face interaction at a fraction of the cost.

Actually implementing it, however, feels a lot like navigating a new frontier. It’s unfamiliar territory and there are few precedents or guidelines.

If your team is ready to forge onward and you don’t know where to start, here are a few recommendations to follow.

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