Language services companies handle thousands of calls a day. Each call is vital in its own way.
Hiring qualified interpreters and training them to deliver accurate interpretation sessions is imperative for success. But it is only the beginning. The quality of an interpreter must be supported through performance management.
How can you make sure that your interpretation provider is prioritizing quality assurance and monitoring?
When Procter & Gamble started selling Pampers diapers in Japan, they used the classic image of a stork carrying a baby on the packaging.
They later discovered that while the legend of the stork is common in the U.S., Japanese parents tell their children a different tale. Instead of arriving by stork, babies arrive in giant floating peaches.
If language isn’t on your mind when thinking about the future of your organization, it should be. Finding a reliable language services provider is critical to the success of your organization.
Consider this: More than 65 million U.S. residents speak a language other than English at home. Another 10 million are Deaf or Hard of Hearing. The complexity of communicating with these individuals will only increase, given that immigration is expected to account for nearly 90 percent of population growth in the U.S. over the next 40 years.
Believe it or not, the linguistic and cultural hurdles you may be facing can be turned into enormous opportunities. To accomplish this, you’ll want to partner with a language services provider that has the interpretation and translation solutions necessary to take on these challenges with ease.
When trying to decide which language services provider (LSP) is right for you, the first thing to know is that not all LSPs are created equal. Much like companies within your industry, some players in the language services space are more formidable than others.
Today in the United States, one out of every five of our neighbors speaks a language other than English at home—that’s more than 64 million people. Another 10 million are Deaf and Hard of Hearing.
Many struggle to communicate as they navigate their everyday lives. A doctor’s visit, a traffic stop, a parent-teacher conference, or a trip to the bank—things we take for granted—can be very difficult for these individuals. As most of us would, they may feel embarrassed, frustrated, or excluded.
Whereas this lack of understanding is distressing, the experience of being understood is empowering. Language access can be far more than transactional—the mere exchanging of words, much as one would exchange one currency for another. When done right, language access is transformational. Believe it or not, the language and cultural hurdles you’re facing today can be turned into enormous opportunities.
For this to happen, you’ll need a partner that can take these challenges and help you manage them with ease. Language services providers (LSPs) provide the interpretation and translation services you’ll need. But which LSP is right for your organization?
In particular, this webinar will be essential listening for state and local government officials who are responsible for language access and compliance. Non-profit organizations that work with local government agencies to provide services will also find it of great interest.
If you think it’s difficult to define your typical customer today, imagine what it will be like in a decade.
For one thing, by 2030, the concept of one particular racial or ethnic group being in the majority will be fading fast and will be non-existent by 2043, according to U.S. Census data. Your customers may be just as likely to speak Spanish at home as they are to speak English. And although they may be able to speak English, many will feel more comfortable having conversations in another language.
If you want your company to continue providing exceptional customer service and maintaining a competitive advantage, you need to be prepared to welcome anyone who walks in the door.
What will be the most common languages in the United States in the future? While no one knows for sure, we can get some good indicators by looking at a few key trends.
As a healthcare provider, the patient is always your main concern. Of course, the care you provide is also guided by laws and regulations.
While some of these laws and regulations can make the jobs of doctors, nurses, pharmacists and other providers more complicated, we can all agree that the majority of them help ensure that patients and health care professionals are protected and everyone can access the same high-quality medical care when it’s needed.
Each week, LanguageLine selects and excerpts five stories about language and culture that we think readers will find intriguing. Here is this week’s “Liner Notes”:
The public-charge rule issued this week by the Trump administration will have profound effects on legal admissions to the United States and on use of public benefits by millions of legal noncitizens and the U.S. citizens with whom they live.