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Two-Way Radio Wrinkle Gives Police Instant Access to Interpreter Services

Posted by Greg Marshall on December 21, 2018

Each of us has a resolution for when the calendar turns – a goal to take something old, give it a wrinkle, and make it new again.

The portable two-way radios worn by police officers and other first responders are getting a similar rejuvenation. This new language-access upgrade to an existing technology empowers emergency workers to instantly reach interpreter services when every second counts.

The result is a better outcome for all concerned. Police and community members are able to quickly communicate in a streamlined fashion that saves time and money. Most importantly, the community benefits as officers are able to swiftly harness interpreter services and thus communicate more effectively.

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Police Department Uses Video Interpreter App to Communicate with Deaf Community

Posted by The LanguageLine Solutions Team on December 13, 2018

When it comes to communicating with the police, citizens with hearing difficulty frequently have a hard time feeling heard.

Police Officer Erik Osterkamp of Bellingham, Washington, remembers responding to a car accident where one of the parties was deaf.

“I could tell he was angry,” Osterkamptold Newschannel KIRO-7. “But his ability to communicate and my ability to understand what he was saying—there was a huge gap.”

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CASE STUDY: How Language Access Is Improving Safety in Kentucky's Most Diverse City

Posted by The LanguageLine Solutions Team on October 29, 2018

The Hispanic and Asian populations in Bowling Green, Kentucky, have more than doubled since the turn of the century. Fourteen percent of the city’s residents are originally from another country, giving it the highest percentage of foreign-born citizens in the state.

Calls from limited-English speakers to dispatch and other city services come in high volume.

Daily – I would say multiple times every day,” said Amelia Bowen, Bowling Green Police Communication Manager, in an interview with news station WBKO-13. “We can’t staff someone 24 hours a day that would be able to meet the whole community’s language needs. So LanguageLine breaks that barrier and gives us the instant access we need to help everyone in the community.”

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CASE STUDY: How Video Interpreting Is Being Used to Improve Community Policing

Posted by The LanguageLine Solutions Team on October 26, 2018

This is community policing on steroids.”

These were the words of Nassau County (NY) Police Commissioner Patrick Ryder on Wednesday when he announced the implementation of the LanguageLine InSight Video Interpreting application in patrol vehicles.

The interpretation service was already available in police precincts, headquarters, and other buildings. The addition of the interpreting application to officers’ cell phones allows them to communicate on-demand with residents using a video interpreter in 36 languages (including American Sign Language), as well as 240 languages in audio-only.

“It’s one way that we’re proving that every single person in Nassau County – in our growingly diverse county – will be respected and be protected,” County Executive Laura Curran said.

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