<img src="//bat.bing.com/action/0?ti=5257384&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;"> LanguageLine Blog | Language Research

Blog

Switching Language Service Providers? 5 Steps for a Smooth Transition

Posted by Lulu Sanchez on November 6, 2017

You’ve done your homework on switching language service providers and feel confident you’ve chosen the right one. Now it’s time to sit back and trust them to take it from here, right?

Not quite.

Yes, most of the legwork is behind you, but it’s important to stay involved so you can ensure a successful transition with minimal impact on your staff and those you serve. Going through the exercise of thinking about language access as a whole with all the details that go into a smooth set-up and transition will enable you to have a more clear and structured program. 

Here are the five most important factors to consider as you switch language service providers:

Read More

Switching Language Service Providers? How to Choose the Right Alternative

Posted by Lulu Sanchez on October 27, 2017

The bad news is your language service provider isn’t right for you anymore.

Now the good news: You have an opportunity to start fresh with a new provider. And, if you do it right, you can make the switch seamlessly, without impacting the individuals you serve or inconveniencing your staff. Before making the switch, here are five steps you should take to ensure you select and transition to the right provider.

Read More

Why Price Can Be Misleading When Comparing Language Service Providers

Posted by Simon Yoxon-Grant on October 23, 2017

Price is obviously one of the biggest factors when making a business decision. But when choosing a language service provider (LSP), there is more to price than meets the eye.  

A bargain isn’t really a bargain if it means compromising on quality or security. And with so much on the line, selecting the wrong LSP based on price alone can have expensive consequences. This can include lawsuits, a negative reputation for your organization, and even a loss of life in some cases. 

These are the three most important themes when comparing price:

Read More

How Quality and Security Are Ensured With Remote Interpreters

Posted by Jeff Cordell on October 5, 2017

Imagine you’re a sales manager at a telecommunications retailer that just rolled out the latest and greatest smartphone. A family of four has come into the store to upgrade their phones, a sale equal to well over $1,000. However, the family only speaks Vietnamese, a language that’s not common in your region.

Fortunately, you can use a mobile app to connect with an interpreter in less than a minute. While you explain the features and benefits of the newest model, the interpreter relays the information to the family in Vietnamese, and in turn relays their questions to you. The interpreter does all of this securely from a remote office, hundreds of miles away.

Language-access clients love the idea that their customers, patients, and citizens have near-instant access to interpretation in a constellation of 240-plus languages, but they wonder about security. Is the private and personal information that is exchanged during these calls as secure as it would be if the interpreter was sitting in a brick-and-mortar call center? Furthermore, how can the quality of these remote workers be assured?

We can’t speak for all providers of language solutions, but this is how LanguageLine reconciles these issues:

Read More

4 Ways Government Agencies Can Maximize Their Investment in Language Services

Posted by Greg Holt on May 17, 2017

The Arizona court system had an expensive problem. The state’s 15 counties cover 114,000 square miles, but well over half its interpreters resided in just one county. Arizona has a large number of residents with limited English proficiency, which meant the state often had to pay interpreters to travel a significant distance to hear court cases.

If hearings were postponed, interpreters still had to be paid for their time – a minimum of two hours, plus travel expenses. The court also had to delay hearings if no interpreter was available. The state found a more efficient and cost-effective solution by installing video conferencing technology in nine courtrooms. Although Arizona still uses on-site interpreters for many of its court cases, video technology gives the state another option when interpreters are unavailable. This has allowed the state to maximize its investment in language services while keeping costs to a minimum.

It’s a universal goal for organizations, whether they operate in a courtroom or any agency that serves the public. Here are four ways agencies can make every dollar go further.

Read More

Part II: 4 More Population Trends Shaping Language Services

Posted by Patti Geye on January 24, 2017

We recently shared some fascinating statistics on the changing faces and languages of the United States.

For instance, it’s no surprise that California and Texas have the largest Hispanic populations, but did you know that North Dakota has the fastest-growing Hispanic population?

In this next post, we’ll explore what other ways our country’s population is shifting and how those changes are impacting the most commonly spoken languages.

Here are four more population trends that may cause you to re-evaluate the language services your organization offers.

Read More

4 Population Trends Shaping Language Services in 2017

Posted by Patti Geye on January 20, 2017

As the great Greek philosopher Heraclitus once said, the only thing that is constant is change. The diverse population of our world and our country is continually shifting, sometimes rapidly and sometimes so slowly it’s imperceptible. 

These population shifts impact the needs of the people you serve, so being aware of them can help you stay prepared.

Here are four population trends you should have on your radar in the coming year and beyond.

Read More

Are You Maximizing Your Investment in Language Services?

Posted by Simon Yoxon-Grant on January 18, 2017

Signing an agreement with a language services provider is a big step toward making your organization more accessible for everyone, but it’s not enough.

Merely having services available will not improve the patient experience or guard against lawsuits unless you are using those services to their full potential and the people you serve know how to access them.

Language access isn’t just a box to be checked; it’s a long-term commitment and an investment. Here are four ways to ensure you get the best return on that investment.

Read More

How to Spot High-Quality Language Interpreters

Posted by Simon Yoxon-Grant on January 6, 2017

Never underestimate the power of a quality language interpreter.

Interpreters bring clarity in the midst of confusion. They diffuse tense situations and even help medical professionals save lives.

The language interpreters your organization uses become your representatives. Ensuring the quality of your interpreters is essential, whether you are training in-house staff or hiring a provider. How can you be sure that you are using a high-quality language interpreter who will represent you well?

We recommend you look for these six indicators:

Read More

Should You Use Phone, Onsite, or Video Remote Interpreting?

Posted by The LanguageLine Solutions Team on December 23, 2016

Having more options than at any other time in history is generally a good thing, but the “paradox of choice” has a tendency to paralyze us. (As the famous jam study illustrated, consumers were much more likely to buy a jar of jam when they saw only six options, compared to 24.)

Read More

Subscribe to our blog