Language-Access Protections Still in Place Despite Rollback on Notices

Language Access

Last week, the Trump Administration announced a rollback of language access notifications for limited-English speakers and other important civil rights protections. The regulations were included in Section 1557 of the Affordable Care Act.

Section 1557 is the nondiscrimination provision of the ACA. The law prohibits discrimination on the basis of race, color, national origin, sex, age, or disability in certain health programs or activities, including those that receive federal funding.

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Kiosk Program Provides Limited English Speakers with Virtual Care

Virtual Care Kiosk Program

The rising number of non-English and multi-lingual speakers in California has created significant communication barriers in healthcare settings, resulting in challenges for providers and worse health outcomes for patients.

When patients and clinicians cannot understand each other, the risk of misdiagnosis, under-diagnosis, duplicative testing and inappropriate prescribing increases. Additionally, patients that experience language barriers are less likely to seek care, build trusting relationships with providers, or adhere to treatment programs. 

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REPORT: Hispanics Make Up a Third of All COVID-19 Cases

Hispanics comprise just 18 percent of the U.S. population, yet they make up 33 percent of all COVID-19 cases.

This is according to a report released by the U.S. Centers for Disease Control and Prevention. It offers a complete picture of who in the United States has been diagnosed with Covid-19 and how they fared.

According to the report, "the coronavirus pandemic continues to be severe, particularly in certain population groups. These preliminary findings underscore the need to build on current efforts to collect and analyze case data, especially among those with underlying health conditions."

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INFOGRAPHIC: The Persistence of Minority Health Disparities

Health crises do not affect everyone equally.

The coronavirus pandemic and recent social unrest have shined a light on the racial and socioeconomic disparities in health and health care in North America. Ethnic minority communities and groups of lower socioeconomic status consistently experience worse health outcomes, and have more difficulty accessing health care and health education.

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Telehealth Services Risk Leaving Non-English Speakers Behind

without language interpreters, telehealth

Telehealth has the potential to improve healthcare access, but without interpreters, it may inadvertently worsen minority health disparities.

A new report from UCLA says that policymakers should ensure that telemedicine doesn’t leave vulnerable populations behind, both during the COVID-19 pandemic and beyond.

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The Need for Language Interpreters in Health Care Is Personal

Soupany Saignaphone is a strategic account executive with LanguageLine Solutions.

It was April 20 and we were fully in the throes of the COVID-19 crisis. I was at University of Colorado Health, helping deploy our Interpreter on Wheels video solution and doing some live troubleshooting. I was thinking to myself, “Do I really need to be out here at a hospital in the middle of a pandemic?”

It was then that Michael Clarkson, who is Regional Supervisor of Interpretive Services at UCHealth, asked me a question.

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Healthcare Providers Must Deliver Interpretation and Translation

Minority health COVID 19 LanguageLine

In this era of COVID-19, things are happening fast and furious. Care that might have been taken to provide meaningful language access to limited-English speakers, may no longer seem feasible.

The unfortunate reality is that ethnic minorities have been hit hardest by the coronavirus pandemic.  North America is unique in its multiculturalism. One out of five residents speaks a language other than English at home, while eight percent of U.S. adults are considered limited-English proficient. We all interact, and for us to move forward, all communities must be healthy and safe – not just those that speak English.

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WEBINAR: Language Access & COVID-19 Best Practices and Beyond

Language Access COVID-19

Each day we receive questions from healthcare organizations about how to best ensure effective communication during this unprecedented time.

We are eager to address this theme in our upcoming webinar, “Language Access & COVID-19: Best Practices and How to Move Forward.”

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Announcing LanguageLine for Telehealth

foreign language interpreter translator telehealth

Today we are proud to announce the debut of LanguageLine for Telehealth.

This breakthrough service gives healthcare providers the much-needed ability to invite professional, medically trained language interpreters into their telemedicine sessions. As a result, telehealth is now available to all patients, regardless of language, culture, or ability.

This advancement affirms LanguageLine's commitment to being the world’s leading provider of interpretation for telemedicine.

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WATCH: A Video Message from LanguageLine Interpreters

LanguageLine Interpreters Coronavirus Response Video

We search the world over for the finest linguists to join our team of more than 17,000 interpreters and translators. We always say that LanguageLine is a communications company that is enabled by technology. We are human at our core, and our linguists are our heartbeat.

One of our brilliant interpreters, Christina Herold, reached out recently. She asked if our interpreters could say something to the public with whom they’ve been working so closely during the COVID-19 pandemic.

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