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Language Barriers and Health Disparities – An Interview with LanguageLine CEO Scott W. Klein

Posted by The LanguageLine Solutions Team on May 15, 2019

LanguageLine Solutions President and CEO Scott W. Klein recently sat down for a just-published interview with Authority Magazine in which the future of health care in North America was discussed, in particular as it applies to limited-English speakers.

Asked what changes need to be made to improve the overall U.S. healthcare system, he responded:

“We see healthcare issues through the lens of language,” Klein said. “To us, it’s not shocking that there are massive health disparities for minorities living in the U.S. For example, it’s astounding that 45 percent of Hispanic boys and 53 percent of Hispanic girls living in the U.S. are predicted to develop diabetes in their lifetimes. In general, ethnic minorities here are twice as likely to develop a chronic disease compared to their non-Hispanic white counterparts.

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INFOGRAPHIC: How Banks, Lenders, and Other Financial Institutions Can Reach Multicultural Consumers

Posted by Kathy Peters on May 2, 2019

Limited English speakers have historically found it difficult to access financial products and services.

The Consumer Financial Protection Bureau indicates many of the challenges they encounter are related to language access and financial literacy.

Banks, lenders, and other institutions ignore this audience at their own peril. The potential for new revenue among multicultural consumers is significant. On average, this diverse market is younger and growing faster than the general market, which suggests growth potential for the future.

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LINER NOTES: America’s Majority Minority Future

Posted by The LanguageLine Solutions Team on April 29, 2019

By 2045, the United States as a whole is projected to become majority minority.

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Changing Language Service Providers? How to Pick the Right Alternative

Posted by Lulu Sanchez on April 24, 2019

The bad news is your language service provider isn’t right for you anymore.

Now the good news: You have an opportunity to start fresh with a new provider. And, if you do it right, you can make the switch seamlessly, without impacting the individuals you serve or inconveniencing your staff. Before making the switch, here are five steps you should take to ensure you select and transition to the right provider.

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LINER NOTES: The Hispanic Vote Will Be Critical in 2020. So Why Are Candidates Fumbling Spanish Translation?

Posted by The LanguageLine Solutions Team on April 15, 2019

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LINER NOTES: How Shows Like Game of Thrones and Star Trek Create New Languages

Posted by The LanguageLine Solutions Team on April 9, 2019

Each week, LanguageLine selects five stories about language and culture that we think readers will find intriguing. Here is this week’s “Liner Notes”:

Time was, if you were creating a fantasy or sci-fi world in film or TV, you could simply make up some lines using sounds that English speakers didn’t hear much and get away with few people noticing or caring.

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Does Your Call Center Need a Language Services Provider?

Posted by Greg Marshall on March 29, 2019

One in five U.S. residents speaks a language other than English at home. Working with a language services provider offers an easy-to-implement opportunity to expand an addressable market.

Considering that one in five Americans speaks a language other than English at home, it is inevitable that your call center will have customers who would like to converse in their preferred language.

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LISTEN: Video Interpreting for Pediatric Patients – Best Practices When Caring for Children

Posted by The LanguageLine Solutions Team on March 27, 2019

Representatives from three of the country’s leading pediatric hospitals gathered to discuss their insights into successfully implementing VRI

Communication in a medical setting can be a challenge when both patient and provider speak the same language – but it's even tougher when they don’t.

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Three Good Reasons Not to Skimp on Language Services

Posted by Simon Yoxon-Grant on March 22, 2019

 

Bargains are often deceptive and can have significant consequences when it comes to getting limited English speakers the access they need.

You buy a friend’s used car that seems perfect for your 16-year-old daughter, only to spend twice the list price on repairs in the first two months.

Buyer’s remorse can also happen when it comes to shopping for affordable language services—and sometimes, the results have significant consequences.

Here are three costly effects of choosing the lowest-cost language service provider without regard for quality.

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WEBINAR: Video Interpreting for Pediatric Patients: Best Practices When Caring for Children

Posted by Mary Keogh on March 11, 2019

Representatives from three of the nation's leading pediatric hospitals will share their insights into successfully implementing VRI

Communication in a medical setting can be a challenge when both patient and provider speak the same language – but it's even tougher when they don’t.

This challenge is especially pronounced when it comes to treating children who are limited English-speaking, deaf, or hard-of-hearing.

With nearly 9 percent of the U.S. population considered limited English proficient, thousands of healthcare organizations have successfully implemented language access programs to ensure effective communication for their adult patients. But far fewer organizations have a solid understanding of best practices when working with pediatric patients and family members who require language assistance.

Video remote interpreting (VRI) is shifting this dynamic.

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