<img src="//bat.bing.com/action/0?ti=5257384&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;"> LanguageLine Blog | InSight for the Smartphone

Blog

What 2017 Taught Insurance Companies About the Need for Language Services

Posted by Greg Marshall on December 13, 2017

 

 

For tens of thousands of people, 2017 was a year of devastation.

First it was floods: residents in Texas, Florida, Puerto Rico, and other southern states faced catastrophic damage. Hurricane Harvey alone claimed at least 48 lives and caused an estimated $190 billion in damage. Then it was fire. Wildfires in Northern and Southern California forced thousands of residents to evacuate their homes as the governor twice declared a state of emergency.

When you factor in severe storms, cyclones, and other weather-related events, there were 15 that claimed more than 320 lives as of October. Each disaster cost $1 billion or more. Many of those affected were limited English proficient, deaf, or hard-of-hearing and required language services.Insurance companies know disaster is inevitable.

Having a language service provider on hand is a simple step they can take to ensure they are prepared to assist their policyholders and provide a great customer experience, regardless of language need.

Read More

CASE STUDY: How The Mount Sinai Hospital Implemented Mobile Interpretation

Posted by The LanguageLine Solutions Team on December 7, 2017

The Mount Sinai Hospital in New York is one of America’s largest and most respected medical facilities, acclaimed internationally for excellence in clinical care. In the 2017-2018 “Best Hospitals” issue of U.S. News and World Report, Mount Sinai was nationally ranked in 10 specialties, and its pediatric center was listed among the country’s best children’s hospitals in six out of 10 areas of care.

Read More

VIDEO: Earliest Adopter of Video Remote Interpreting Reports Significant Improvements

Posted by The LanguageLine Solutions Team on November 27, 2017

We all know that doctors sometimes have difficulty conveying medical terminology to patients. Imagine how insurmountable that challenge must feel when doctor and patient literally speak different languages.

This challenge is particularly acute in California’s Monterey County, an agricultural region known as “the Salad Bowl of the World” where nearly half of the 433,000 residents live in households in which a language other than English is spoken at home.  Of the county’s estimated 177,000 Spanish speakers, 56% are considered limited English proficient (LEP), meaning they speak English less than “very well.” Nationwide, only two regions – Miami-Dade (63.7 percent) and the Bronx (46.5 percent) – have a larger percentage of Spanish speakers than Monterey County (45.8 percent).

The area’s linguistic makeup presents an unusually large challenge for Community Hospital of the Monterey Peninsula (CHOMP), which is tasked with providing LEPs – as well as deaf and hard-of-hearing patients - meaningful access to their services.

WATCH THE VIDEO: InSight Breaks Language Barrier for Central Coast Patients

Read More

How the Travel Industry Can Use Language to Gain Loyal International Customers

Posted by The LanguageLine Solutions Team on November 22, 2017

International visitors to the United States spent nearly $150 billion in the first half of the year, setting 2017 on a record pace.

Optimistic as these numbers are, it may also be true that American hospitality businesses are leaving money on the table by failing to provide travelers with an end-to-end travel experience in their own language, despite the technology existing to do so. In fact, American businesses could sustain the interest of these travelers and maintain their loyalty by providing an enhanced in-language experience.

Read More

Subscribe to our blog