Pharmacies across the country serve an increasingly diverse public with more languages represented than ever before. One recent study indicated the Hispanic population alone accounts for over $23 billion in prescription drug sales in the United States annually. Every pharmacy should make offering these customers the best service a high priority.
Good service goes far beyond simply fulfilling a prescription. In a busy pharmacy, language barriers can cause not only stress and delays in filling necessary orders, but confusion and risk to patients, as well as the pharmacy and its reputation. Patients must completely understand the important dosage, warning and follow-up instructions that come with a prescription, and pharmacies must be certain that these instructions are absolutely clear. This has become a matter for lawmakers as well.