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OnSite Interpreters Handle Difficult Health Care Situations

Posted by Kasia Hallman on May 20, 2016

Every interpreting experience is important and has unique requirements and requests. To ensure the very best outcomes, it is imperative that every session is treated with the utmost respect and accuracy. Professional onsite interpreters are mentored to handle situations including sensitive conversations when interpreting between you and your limited English speaking, and Deaf and Hard-of-Hearing patients.

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Medical Translation: Is Translation of Vital Documents Enough?

Posted by Cory Markert on May 11, 2016

Healthcare providers know that understanding written medical information is difficult for most patients. And they also know the difficulties Limited English Proficient (LEP) patients encounter in trying to comprehend the context when they can’t read the language of the document. It is intimidating and frightening. When the documents are in the language of the patient, compliance with treatment, satisfaction with the experience, and trust dramatically increases.

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5 Reasons Health Care Providers Need Medical Interpreters

Posted by Suzy duMont-Perez on April 27, 2016

As the United States becomes more and more diverse, so do the languages we speak. Today, more than 25 million Americans speak English “less than very well,” according to the U.S. Census Bureau. This effect is felt especially in healthcare, where communication and language comprehension can directly affect patient safety and satisfaction—not to mention the associated risks and costs involved. In fact, research indicates that limited English proficient (LEP) patients are less health-literate, more at risk for drug complications, and more likely to be misunderstood by their physicians. The Agency for Healthcare Research and Quality (AHRQ) suggests that nearly 9% of the U.S. population is at risk for an adverse event because of language barriers.

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Partnering to Ensure Success: CMS Call Center Study

Posted by Suzy duMont-Perez on January 27, 2016

The 2016 Call Center Monitoring Study, to be conducted by The Center for Medicare and Medicaid Services (CMS), is just around the corner. Is your call center prepared?

As you likely know, the CMS carries out this study every year beginning in February. The goal and methodology are simple enough, but the impact of their research is profound. As CMS representatives call through the member service phone numbers posing as Medicare and Medicaid recipients, they will be timing the call and checking for accuracy in the responses provided.

Based on the results of their assessment – among other factors – you will be awarded a star rating (1 to 5 stars) which then has a direct impact on how much money you are reimbursed for Medicare and Medicaid services as well as enrollment.

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Beyond Compliance: The Real Need for a Language Access Provider

Posted by Suzy duMont-Perez on December 23, 2015

Everyone realizes that healthcare organizations are required by law to provide a measure of language access to their patients:

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Why Do 12 of the Top Hospitals in the U.S. Trust Us?

Posted by Suzy duMont-Perez on October 26, 2015

When you need to pick up milk on the way home, it doesn’t really matter which store you stop at. Sure, there may be some minor differences in price, and you’re going to consider which store is closest to the route you’re taking so you can get in and out quickly. But, in the end, it’s not an overly complicated decision and the end result will likely be the same.

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How Video Remote Interpreting Improves Patient Satisfaction Scores

Posted by Suzy duMont-Perez on October 22, 2015

When you’re in the hospital, comfort and peace of mind are just as valuable as receiving the best medical care available. But, if you can’t understand what your doctor or nurse is saying, and they can’t understand you, comfort and peace of mind are impossible.

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Video Remote Interpreting – Hospital Perspective from Seton Healthcare

Posted by Suzy duMont-Perez on October 15, 2015

 One of the things we’re most proud of at LanguageLine Solutions is how our expert language professionals can help the heroes of the healthcare industry perform miracles every day. When one of our interpreters is able to talk an injured patient through an EMT’s treatment protocol, assisting them in getting the help they need, it becomes a highlight of that interpreter’s day.  But more importantly, it enhances the communication between the treatment team and the patient and empowers that relationship so that the most positive outcome can be achieved.

That’s one of the areas where we know, without a doubt, what we’re doing is making a difference.

It’s important to remember that it’s not just the Limited English Proficient (LEP) patients who are affected when an interpreting session is required in a medical setting. The doctors, nurses, and other medical professionals at each of our partner hospitals and medical practices are deeply involved as well, and language access has a profound effect on their day-to-day lives too.

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The 6 Medical Documents You Must Translate to Remain Compliant

Posted by Suzy duMont-Perez on September 25, 2015

As a health care provider, the patient is always your main concern. Of course, the care you provide is also guided by laws and regulations. While some of these laws and regulations can make the jobs of doctors, nurses, therapists and pharmacists more complicated, we can all agree that the majority of them help ensure that patients and health care professionals are protected and everyone can access the same high-quality medical care when it’s needed.

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Bridging Language Barriers in Healthcare Through Education

Posted by Suzy duMont-Perez on July 23, 2015

We all know how difficult it is to make sure everyone is well informed at the office, in a group, even at home. You think you let everyone know, and sure enough someone says, “I didn’t know that,” or “Nobody told me!” So you can imagine how hard it might be to communicate to a large organization.  

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