LanguageLine to Make Significant Donation to Protect Healthcare Workers

 

MONTEREY, CA – April 7, 2020LanguageLine Solutions, the world’s largest provider of on-demand interpretation, is set to make a significant donation to Direct Relief, an organization that provides personal protective equipment (PPE) to health workers.

In a letter to clients, the company announced Monday that it would dedicate a portion of the revenues it earns from the healthcare sector in April to Direct Relief, up to $1 million.

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How Are CMS Call Center Quality Ratings Calculated for Medicare Plans?

The Medicare population is growing more diverse by the day. In fact, over 65 million U.S. residents speak a language other than English at home. Approximately 15 percent of this audience is 65 or older. The size of this audience will only increase, as immigration is expected to account for nearly 90 percent of population growth in the U.S. over the next several decades.

To ensure Medicare Advantage Plans (Part C) and Medicare Prescription Drug Benefit Plans (Part D) are enabling effective communication for all seniors, the Centers for Medicare and Medicaid Services (CMS) monitors the call-centers of Medicare plans each year from February to June.

Many plans ask, “How are CMS Quality Ratings calculated? On what criteria are the ratings based?”

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Video Remote Interpreting in Hospitals: Cancer Center Implements LanguageLine Services

BC Cancer Vancouver provides a comprehensive cancer control program for British Columbia Their mandate covers the full spectrum of cancer care from prevention, screening, diagnosis, and treatment. Research, education, support and palliative care are also provided.

Such an ambitious set of services would be complex in one language. But Vancouver is a cosmopolitan city. Because it is multicultural, it is also multilingual. More than half of Vancouver’s school-age children have been raised speaking a language other than English. Beyond English and French, Vancouver has large populations that speak Punjabi, German, Italian, Tagalog, and Spanish, among others.

To address this challenge, BC Cancer Vancouver is introducing on-demand video interpreting from LanguageLine, allowing caregivers to connect with professional linguists in 40 languages at the touch of a button. The device, which is mounted on an adjustable rolling stand, features a language menu that includes American Sign Language and British Sign Language. Audio-only interpretation is also available through the device in more than 240 languages.

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New eBook: CMS Call Center Monitoring Study - 2020 Edition

Many seniors find it difficult to select the right Medicare plan. For those who are limited English proficient, this important decision may feel next to impossible.

The Medicare population is growing more diverse by the day. In fact, over 65 million U.S. residents speak a language other than English at home. Approximately 15 percent of this audience is 65 or older. The size of this audience will only increase, as North America is experiencing growth in the number and proportion of older persons in the population. Meanwhile, immigration is expected to account for nearly 90 percent of population growth in the U.S. over the next several decades.

To ensure Medicare Advantage Plans (Part C) and Medicare Prescription Drug Benefit Plans (Part D) are enabling effective communication for all seniors – including those who speak limited English - the Centers for Medicare and Medicaid Services (CMS) monitors the call-centers of Medicare plans each year from February to June.

Our new ebook, CMS Call Center Monitoring Study: 2020 Edition, provides an overview of the Call Center Monitoring Study as it relates to foreign language. Our guide describes the impact of the study on a plan’s Star Rating, and provides recommendations for success.

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WEBINAR: Healthcare Providers: Understand Responsibilities to the Deaf

Hospitals and other healthcare organizations frequently grapple with understanding and fulfilling their communication responsibilities to patients who are Deaf and Hard of Hearing under the Americans with Disabilities Act (ADA).

To help healthcare organizations achieve compliance, we are offering a webinar titled “Healthcare Providers: Understanding Communication Responsibilities to Patients Who Are Deaf or Hard of Hearing.”

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NEW eBOOK: Telehealth and the Vital Role of Language Access

Healthcare organizations are adopting telehealth technology at an impressive rate.

Legislation, escalating costs to deliver traditional services, and overall population health management have accelerated interest in telemedicine solutions. More than half of hospitals are expected to have installed telehealth technology by 2020. Especially in heretofore underserved populations, telehealth stands to dramatically improve the delivery of quality care to areas where it has been challenging - if not impossible - to access.

But for telemedicine platforms to truly be revolutionary, they must be able to hear every voice, including those that speak a language other than English. In other words, if you are building a telehealth solution without limited-English speakers in mind – stop!

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One Week Left to Comment on Proposed Roll Back of Minority Healthcare Protections

Does your organization provide interpretation or translation for limited-English speakers?

If you answered “yes,” the U.S. Department of Health and Human Services (HHS) would like to hear from you.  

Section 1557 of the Affordable Care Act asserts that healthcare organizations and programs that accept funding from HHS must provide meaningful access to care for limited-English patients and beneficiaries.  This includes written communication notifying them of free language-access services like interpretation and translation.

The Trump Administration wants to remove this and other important provisions, including removing quality standards for video remote interpretation (VRI) and recommendations that covered entities develop language access plans.

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Three Areas Where Pharmacies Can Overcome Language Barriers

Like physicians, pharmacies play an important role in empowering patients to take charge of their health.

Unfortunately, language barriers often make it more difficult for non-English speaking customers to ask important questions about their medication, take it as directed, and be aware of potential side effects.

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