Case Study: Translation and Interpretation for Virtual Mental-Health

interpretation translation virtual mental health services

Earlier this year, the government announced $7.5 million in funding to Kids Help Phone, which provides children with mental health support and counseling services during the pandemic crisis.

Kids Help Phone offers 24/7 e-mental health support to all young people across Canada. All of the services are free and confidential.

With support from Immigration, Refugees, and Citizenship Canada (IRCC), Kids Help Phone is piloting phone counseling services in Arabic. Sessions are delivered by professional therapists with the assistance of Arabic-speaking interpreters.

In addition to interpretation, LanguageLine also translated information sheets and social images. We also did the Arabic captioning for this video.

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CASE STUDY: Hospital Uses Phone Interpreting to Assist LEP Patients

Hospital Uses Phone Interpreting

Nearly half the residents of Lowndes County, Mississippi, are ethnic minorities, many of whom speak limited English.

For more than a decade, Baptist County Memorial Hospital has used a dual-handset phone to provide language access to patients who are not fluent in English.

Baptist has eight of the phones, which provide round-the-clock connections to LanguageLine’s 10,000-plus professional interpreters. The patient holds one handset, the doctor holds the other, and the language interpreter is remote.

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CASE STUDY: Mobile Interpreting to Improve Language Access and Care

Mount Sinai Hospital

The Mount Sinai Hospital in New York is one of America’s largest and most respected medical facilities, acclaimed internationally for excellence in clinical care.

In the “Best Hospitals” issue of U.S. News and World Report, Mount Sinai was nationally ranked in 10 specialties, and its pediatric center was listed among the country’s best children’s hospitals in six out of 10 areas of care.

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How Top Hospitals Get Leadership Buy-In for On-Demand Video Interpreting

How do get your own hospital to implement on-demand video interpreting to help communicate with children and their families.

Imagine your child is in a hospital where she and her caregivers do not speak the same language. She is sick and probably feeling more than a little scared.

Then someone brings in a tablet, presses a button, and up comes an interpreter who resembles her and speaks her language. Suddenly, your child’s doctors and nurses understand not just what your child is saying, but what she means.

On-demand video interpretation has proved especially effective with children. Video remote interpreting (VRI) is very similar to platforms with which most kids are familiar, like FaceTime or Skype. In the case of VRI, one touch of a button brings up a live, professional interpreter who speaks the patient’s primary language and picks up on their nonverbal gestures. This linguist interprets for the doctor to the patient, and vice versa.

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Do's (and Don’ts) for Using Video Interpreting in Children’s Hospitals

Video Remote Interpreting in Hospitals

The use of video remote interpreting (VRI) has proved to be particularly effective with children and their families in hospital settings – even leading to a few pleasant surprises.

VRI is not a one-size-fits-all solution in a children’s hospital, however.

Three of the best children’s hospitals in the US—Boston Children’s Hospital, Children’s Health System of Texas, and Children’s Specialized Hospital in New Jersey—have managed to successfully implement video interpreting to improve understanding between providers, pediatric patients, and their families. We asked representatives from each of these hospitals what they considered to be the greatest advantages presented by VRI, as well as instances when it was not considered to be a good option.

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Video Interpreting in Children’s Hospitals Yields Unexpected Results

Surprise! Implementing Video Interpreting in Children’s Hospitals Yields Unexpected Results

The challenge of overcoming language barriers in a hospital or doctor’s office is particularly heightened when the patient is a child.

Video remote interpreting (VRI) is changing this dynamic in a big way.

The use of video interpreting has been connected to better health outcomes, fewer readmissions, reduced costs, increased staff productivity, and—most importantly—enhanced patient satisfaction. Video interpreting has proved to be particularly effective with children.

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CASE STUDY: Hospitals Use Video Remote Interpreting to Communicate

Video Remote Interpreting

Like most places in the United States, Spartanburg, South Carolina, is growing more diverse.

More than 6 percent of those living in the regions served by the Spartanburg Regional Healthcare System do not speak English, and nearly 4 percent of the area’s residents were born outside the United States.

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WEBINAR: Best Practices Using Video Interpreting in Pediatrics

Pediatric video interpreting

Representatives from three of the nation's leading pediatric hospitals will share their insights into successfully implementing VRI

Communication in a medical setting can be a challenge when both patient and provider speak the same language – but it's even tougher when they don’t.

This challenge is especially pronounced when it comes to treating children who are limited English-speaking, deaf, or hard-of-hearing.

With nearly 9 percent of the U.S. population considered limited English proficient, thousands of healthcare organizations have successfully implemented language access programs to ensure effective communication for their adult patients. But far fewer organizations have a solid understanding of best practices when working with pediatric patients and family members who require language assistance.

Video remote interpreting (VRI) is shifting this dynamic.

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LINER NOTES: Should Students Use Netflix to Learn a Foreign Language?

Foreign Language

Each week, LanguageLine selects five stories about language and culture that we think readers will find interesting, as they could have far-reaching implications.

We wrote earlier this week about how America’s failure to fund language education is creating a national security crisis. Reports suggest that fewer school-age kids in English-speaking countries are picking up a second or foreign language. This is an alarming trend as it makes students less competitive, in addition to leaving them with a smaller arsenal of the skills needed to thrive in an increasingly globalized and multicultural world.

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The ROI of Language Access Services in Healthcare

Quick and accurate communication is imperative in hospital settings.

A Somali man rushes into the emergency room with his young son, who has fallen from the balcony of their second-story apartment. Although the boy has no visible injuries, his father is concerned he may have a concussion and internal bleeding. He tries frantically to communicate with emergency room personnel using gestures and the few English phrases he has learned since moving to the United States six months earlier.

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