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LINER NOTES: How Ariana Grande Made the Case for Professional Translation

Posted by The LanguageLine Solutions Team on February 4, 2019

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LINER NOTES: Four Steps to Improve Depression Care for Multicultural Communities

Posted by The LanguageLine Solutions Team on January 28, 2019

Multicultural patients face multiple barriers to receiving care for depression such as scant referral options.

A Virginia-based health center's quality improvement project was able to significantly improve depression care for a vulnerable multicultural population, research shows.

Annual societal costs associated with depression are estimated at $210 billion, and depression is the top cause of disability globally. For minority, immigrant, or refugee patients, cultural factors often impede depression treatment.

"Improving depression screening should lead to measurable outcomes for those who screen positive, including referral to mental health specialists, prescription of appropriate medications, and perhaps most importantly, scheduling of follow-up appointments to monitor signs and symptoms of depression," said Ann Schaeffer of the Harrisonburg Community Health Center.

"There are multiple barriers. These include clinics not prepared with screening tools in multiple languages; providers not culturally aware of the stigma attached to depression; lack of provider confidence in client engagement; and few referral options for multicultural populations."

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Two-Way Radio Wrinkle Gives Police Instant Access to Interpreter Services

Posted by Greg Marshall on December 21, 2018

Each of us has a resolution for when the calendar turns – a goal to take something old, give it a wrinkle, and make it new again.

The portable two-way radios worn by police officers and other first responders are getting a similar rejuvenation. This new language-access upgrade to an existing technology empowers emergency workers to instantly reach interpreter services when every second counts.

The result is a better outcome for all concerned. Police and community members are able to quickly communicate in a streamlined fashion that saves time and money. Most importantly, the community benefits as officers are able to swiftly harness interpreter services and thus communicate more effectively.

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REPORT: Limited-English Voters Could Have Massive Impact on Congress in Today’s Election

Posted by Greg Holt on November 6, 2018

Language accommodation for voting – or a lack thereof – could swing 20 congressional elections this November, according to a new report published Monday in The Nation.

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CASE STUDY: How Video Interpreting Is Being Used to Improve Community Policing

Posted by The LanguageLine Solutions Team on October 26, 2018

This is community policing on steroids.”

These were the words of Nassau County (NY) Police Commissioner Patrick Ryder on Wednesday when he announced the implementation of the LanguageLine InSight Video Interpreting application in patrol vehicles.

The interpretation service was already available in police precincts, headquarters, and other buildings. The addition of the interpreting application to officers’ cell phones allows them to communicate on-demand with residents using a video interpreter in 36 languages (including American Sign Language), as well as 240 languages in audio-only.

“It’s one way that we’re proving that every single person in Nassau County – in our growingly diverse county – will be respected and be protected,” County Executive Laura Curran said.

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CASE STUDY: How Video Interpreting Is Encouraging Limited-English Speakers To Turn Out On Election Day

Posted by Frank Masin on October 14, 2018

The elections office in Potter County, Texas, knew they had a problem after the 2016 Presidential election.

“We know that we have voters who are citizens (who are) eligible to vote and registered to vote, but if they don’t understand the language they may not actually come to vote,” Potter County Elections Administrator Melynn Huntley said in this recent video from KFDA News Channel 10 in Amarillo. “(After 2016) we realized we had a gap, particularly with American Sign Language and Somali.”

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Language Assistance Must be a Priority During Emergency Response

Posted by The LanguageLine Solutions Team on September 10, 2018

Language access should be a key component of every disaster plan, as roughly one in eight United States residents is limited-English proficient (LEP). Unfortunately, caring for the needs of LEP populations in the face of an emergency is not always the priority it should be. If LEP individuals are not able to access disaster information in a language they can understand, the consequences can be deadly.

A disaster plan typically incorporates three phases: preparedness, response, and recovery.

Emergency response is foremost on our minds as Hurricane Florence steers toward land. Today we will focus on effectively managing the communication of information about sheltering, evacuation, transportation, and health care before and during an emergency to LEP individuals.

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CASE STUDY: City of Houston Deploys Video in Evacuation Exercise

Posted by The LanguageLine Solutions Team on June 20, 2018

Most of Houston is located on the gulf coastal plain. A year ago, Hurricane Harvey inundated America’s fourth-largest city with over 50 inches of rain and impacted more than 300,000 housing units. More homes flooded in Houston during Hurricane Harvey than in New Orleans during Hurricane Katrina. It was the third year in a row that Houston experienced severe flooding.

Accordingly, Houston placed fifth on a recent list of the 10 riskiest American cities for natural disasters. Two other Texas cities, Austin (second) and Dallas (fourth), also made the list.

The City of Houston has been proactive in preparing for natural disasters. Its Public Health Emergency Preparedness Team recently participated in the annual City of Houston Evacuation Hub Exercise. The Houston Health Department recently posted this video depicting the exercise.

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Does Your Interpreter Training Program Have These Essentials?

Posted by The LanguageLine Solutions Team on February 23, 2018

Whether you have bilingual employees or use interpreters in your contact center, they are an extension of your organization—for better or for worse.

How confident are you that they are communicating clearly to your customers?

There are only two ways to know for sure: Be fluent in multiple languages yourself, or ensure your in-house interpreters have been tested and properly trained.

Whether you have an interpreter training program in place now or are looking to implement one, be sure it includes these five essential elements.

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Infographic: How Language Access Helps Government Agencies Build Public Trust

Posted by Greg Holt on June 15, 2017

Government agencies must overcome language barriers to improve public service and build stronger relationships with their communities.

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