How to Evaluate the Reliability of a Language Service Provider

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If language isn’t on your mind when thinking about the future of your organization, it should be. Finding a reliable language services provider is critical to the success of your organization.

Consider this: More than 65 million U.S. residents speak a language other than English at home. Another 10 million are Deaf or Hard of Hearing. The complexity of communicating with these individuals will only increase, given that immigration is expected to account for nearly 90 percent of population growth in the U.S. over the next 40 years.

Believe it or not, the linguistic and cultural hurdles you may be facing can be turned into enormous opportunities. To accomplish this, you’ll want to partner with a language services provider that has the interpretation and translation solutions necessary to take on these challenges with ease.

When trying to decide which language services provider (LSP) is right for you, the first thing to know is that not all LSPs are created equal. Much like companies within your industry, some players in the language services space are more formidable than others.

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Connecting with Customers: Languages Used in Business That You Need

Languages used in business

The pace of globalization is accelerating, to the extent that half of customers for U.S. businesses will come from overseas by 2025.

Meanwhile, three-quarters of internet users already speak a language other than English, and that percentage is expected to grow.

This reality could pose a stumbling block for some businesses. According to The Economist, nearly half of 572 senior executives interviewed said that misunderstandings and “messages lost in translation” have stalled major international business deals for their companies. More than 60 percent of these executives also said that poor communication skills have negatively affected their plans to expand internationally.

In a separate study, a quarter of U.S. employers said they have lost business recently because of a lack of language skills. This trend is bound to grow, given that 56 percent of American businesses say they expect their foreign language demand to increase in the next five years.

As organizations try to adapt to this new reality and optimize their language strategies, most are asking: Which business languages are the most important?

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Three Essential Things to Know About the U.S. Hispanic Market

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The U.S. Hispanic market is massive – and growing larger at a dizzying rate.

There are more than 130 million multicultural Americans, making up nearly 38 percent of the total population. One out of five of these multicultural Americans is Hispanic. There are nearly 60 million Hispanics living in the U.S. today, and that number will grow by 12 million over the next five years. In fact, by 2050, the U.S. is expected to be the world’s largest Spanish-speaking country.

These are a lot of numbers, but what does it all mean to the average American business?

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The Five Most Important Things to Know About Multicultural Consumers

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“Minority” consumers won’t be in the minority for much longer in the United States. By 2045, ethnic minorities will be the majority throughout the U.S. In other words, America’s future is “majority minority.” 

Given the current size and future growth of these consumer groups as a larger part of the market, market research firms are making a careful study of the buying habits of multicultural consumers. Paying attention to multicultural buying habits, as well as the media and cultural preferences of these populations, will benefit businesses now and in the future, as these statistics show.

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Artificial Intelligence vs. Human Interaction in Language Interpreting

Artificial Intelligence: For Banks, as the Complexity of the Task Increases, So Does the Need for Human Interaction

The battle between humans and artificial intelligence has been portrayed as pitched warfare in the media—an “either/or” battle for which there can be only one victor.

The reality is much more nuanced when it comes to interpretation and translation. If we were asked to predict who the winner will be between man and machine when it comes to language services, we would answer, “Both.”

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Does Your Call Center Need a Language Services Provider?

Language Service Proivder for Call Centers

One in five U.S. residents speaks a language other than English at home. Working with a language services provider offers an easy-to-implement opportunity to expand an addressable market.

Considering that one in five Americans speaks a language other than English at home, it is inevitable that your call center will have customers who would like to converse in their preferred language.

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Three Good Reasons Not to Skimp on Language Services

Selecting a Language Service Provider - LanguageLine Solutions

 

Bargains are often deceptive and can have significant consequences when it comes to getting limited English speakers the access they need.

You buy a friend’s used car that seems perfect for your 16-year-old daughter, only to spend twice the list price on repairs in the first two months.

Buyer’s remorse can also happen when it comes to shopping for affordable language services—and sometimes, the results have significant consequences.

Here are three costly effects of choosing the lowest-cost language service provider without regard for quality.

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LINER NOTES: How Ariana Grande Made the Case for Professional Translation

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LINER NOTES: Improving Depression Care for Multicultural Communities

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Multicultural patients face multiple barriers to receiving care for depression such as scant referral options.

A Virginia-based health center's quality improvement project was able to significantly improve depression care for a vulnerable multicultural population, research shows.

Annual societal costs associated with depression are estimated at $210 billion, and depression is the top cause of disability globally. For minority, immigrant, or refugee patients, cultural factors often impede depression treatment.

"Improving depression screening should lead to measurable outcomes for those who screen positive, including referral to mental health specialists, prescription of appropriate medications, and perhaps most importantly, scheduling of follow-up appointments to monitor signs and symptoms of depression," said Ann Schaeffer of the Harrisonburg Community Health Center.

"There are multiple barriers. These include clinics not prepared with screening tools in multiple languages; providers not culturally aware of the stigma attached to depression; lack of provider confidence in client engagement; and few referral options for multicultural populations."

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Bilingual Call Centers Handle Overflows for Multicultural Consumers

Multicultural Consumers

The Funnel is dead. Long live the Flywheel.

For years, organizations tracked sales based on where the prospect was in the “funnel,” which focused on generating traffic, then converting and closing leads.

The problem? Funnels produced customers, but they didn’t consider how those customers could help an organization grow. The momentum that was built in acquiring the customer was gone once the sale closed. Each day, funnel-devotees had to start anew; meanwhile, the customer became an afterthought.

Enter the flywheel, which puts the customer at the center. In this model, just as much attention is devoted to servicing and delighting the customer as the prospect.

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