March 4, 2023 by The LanguageLine Solutions Team

How Lenders Can Improve Customer Service for Hispanic American Home Buyers

Language and culture are vital subjects in modern society. Each week, LanguageLine curates three related stories that we think should be top-of-mind. Here are this week's "Liner Notes."

Hispanic Americans will eventually make up the majority of new homeowners in the United States, but lenders today may not be addressing all of their needs.

December 14, 2022 by Scott Brown

CASE STUDY: National Canadian Bank Turns to Video Interpreting

November 30, 2020 by The LanguageLine Solutions Team

How Banks Can Add an Interpreter to a Zoom Call

In the same way any professional publication is scrutinized and edited after a rough draft is written, any quality translation is proofread and edited to ensure accuracy, tone and style all meet desired intent of the content.

August 31, 2020 by The LanguageLine Solutions Team

Two Ways Banks Can Use Interpretation to Reach Multicultural Consumers

Bank interpretation multicultural consumer

Demographic shifts tell us that financial consumers have become more culturally and ethnically diverse.

Over 65 million U.S. residents—or 21 percent of the U.S. population over the age of five—speak a language other than English at home. More than one out of every 12 people in the U.S. are limited English proficient (LEP), meaning they speak English less than very well. This group represents around nine percent of adults living in America.

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Demographic shifts tell us that financial consumers have become more culturally and ethnically diverse.