Language access COVID 19

Healthcare organizations are preparing for a second wave of COVID-19, which has the potential to merge with the annual flu season to create an overwhelming situation.

In Europe, relaxing of lockdown measures have already contributed to a new spike in virus cases. Experts are concerned the same might happen in North America.

What did healthcare leaders learn about language access from the first wave of COVID-19, and how can that knowledge be applied to care this fall and winter?

Also, what are best practices for continuing to provide care to patients who are limited-English speaking, Deaf, or Hard-of-Hearing?

We will address these themes in our upcoming webinar, “Preparing for a Second Wave: Language Access in a Pandemic.” The webinar will take place at 11 a.m. PT/2 p.m. ET on Tuesday, October 13.

We invite you to register for the event today.

During this free webinar, you’ll learn from industry experts about their successes, as well as how they are preparing for a possible second wave of COVID-19.

Our panelists will include:

  • Yilu Ma, MS, MA, CMI, Director, Interpreter Services Department, Brigham and Women’s Hospital, Boston
  • Michelle Murphy, Executive Services Coordinator, Omni Family Health (California)
  • Grace Tidwell, MD (Family Practice), Associate Medical Director, Omni Family Health (California)

Topics addressed will include:

  • Preparation for a second wave of COVID-19
  • A doctor’s perspective on how COVID-19 impacted her ability to communicate with her patients
  • Simple ways to add an interpreter to telehealth and virtual platforms

Please register for “Preparing for a Second Wave: Language Access in a Pandemic.” We look forward to seeing you October 13.

More about a Second Wave

There have been nearly 7 million COVID-19 cases in the U.S. and over 201,000 deaths.

According to the Washington Post and other outlets, infectious-disease experts are warning of a “potential cold-weather surge coronavirus cases – a long-feared ‘second wave’ of infections and deaths, possibly at a catastrophic scale.”

Read more: How to Enable Wearable Devices to Connect with a Language Interpreter

“My feeling is that there is a wave coming, and it’s not so much whether it’s coming but how big is it going to be,” said Eili Klein, an epidemiologist at Johns Hopkins University School of Medicine.


Infection surges have consistently followed the loosening of shutdown orders and other restrictions.


Read more: Six Ways Healthcare Workers Can Limit Minority Health Disparities


Respiratory viruses usually begin dispersion a couple of weeks after schools come back into session. Although the pandemic has led many school districts to undertake remote learning, there is an emphasis across the country to come back to something like normal life. Infection surges have consistently followed the loosening of shutdown orders and other restrictions.


model produced by the University of Washington’s Institute for Health Metrics and Evaluation and published Friday forecasts a “most likely” daily death toll of 1,907 on Election Day, roughly double the current toll. Under the IHME forecast, the numbers would continue to rise until early December, peaking at more than 2,800 deaths daily.


By year’s end, 410,000 people in the United States will have died under the model’s most-likely scenario. That’s more than double current fatalities.


LanguageLine Can Help

LanguageLine pioneered the language-access industry nearly four decades ago. This year it has been our distinct honor to stand by physicians, nurses, first responders, and other front-line workers in the fight against COVID-19.

LanguageLine is able to connect caregivers to our team of more than 12,000 professional, on-demand interpreters via audio or video in 30 seconds or less.  We do this in more than 240 languages. LanguageLine can also translate and localize your written content.  We provide these services 24 hours a day, seven days a week, 365 days a year.

It all starts with a conversation. Please contact us via our website or by calling 800-752-6096. We would like to learn more about the opportunities you may have to use mobile interpreting.

Preparing for a Second Wave: Language Access in a Pandemic