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Ensuring the Competency of Your Bilingual Staff

Posted by David Bethea on July 1, 2015

In our previous article, we discussed why – in many situations – it pays to have a professional interpreter available to help you better serve LEP (limited English proficiency) people , as opposed to allowing a family member or bilingual staff assist.

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Use a Professional Interpreter Instead of Bilingual Family or Staff

Posted by David Bethea on June 29, 2015

Lucia is a single mother of two, struggling to pay the bills and make ends meet by the end of the month.  She works two part time jobs, one that requires her to work third shift.  Her younger daughter is currently in second grade, and her son, Luis, is in sixth.  She’s proud to see them receiving the education she wasn’t able to receive back in Colombia, and that’s what keeps her going.

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The Personal Interpreter - Don’t Leave Home Without One

Posted by David Bethea on June 22, 2015

After seven and a half hours in the air with only a trip to the restroom to stretch your legs, you’re now making your way through the crowded concourse at Charles De Gaulle Airport in Paris.  It’s 2:00 AM (in your head, anyway) and you can’t think of anything better than a soft bed and a fluffy pillow.

You step outside an hour later (after all the international customs hassle) and flag down a small Taxi Parisien.  You heave a sigh as the driver puts your bags in the back and you get yourself situated in the back.  He slides into the front seat, glances at you in the rearview mirror, and says,

“Où voulez-vous aller ?”

O… K….?

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Interpreter or Translator: Challenging the Traditional Definition

Posted by Winnie Heh on June 12, 2015

On the surface, this sounds like it should be an easy question.  And most people would answer, “is there one?  Aren’t they really the same?” Yet, in the language access industry, this question is   answered with strong conviction and the difference is quite clear.

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Are Retailers Missing Opportunities With Multicultural Customers?

Posted by David Bethea on May 21, 2015

Bo is a Chinese American in his mid-30s.  He lives in Chicago.  His wife and young son are home for the day and he’s decided to run out to handle a few errands at some of the local stores.  Bo’s English is limited, but he’s fluent in Mandarin.

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Exceptional Localization and Translation Strategy

Posted by David Bethea on May 12, 2015

In a world as incredibly interconnected as ours, the need for an exceptional translation and localization strategy is no longer in question for any business planning for continual growth and success.  Having a plan in place can mean a boost both in the bottom line and in the way your company is perceived in the marketplace.

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What to Do if a 911 Caller Doesn't Speak English - Part Two

Posted by Greg Holt on April 23, 2015

In our previous post, we started out with an all too familiar situation 911 call takers in the United States face on a regular basis: trying to help limited English proficient (LEP) individuals in a crisis situation.

When we left our intrepid call taker, she was momentarily dreading the conversation to come because she knows that clear communication is the one thing offering hope to the caller at the other end of the line and the call can even be a matter of life and death. Yet, clear communication is exactly what’s being disrupted because of language and cultural issues that complicate calls.

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What To Do if a 911 Caller Doesn't Speak English - Part One

Posted by Greg Holt on April 21, 2015

911 interpretation. Language access for emergency callers. LanguageLine. The call chirps into her headset. She closes her eyes and takes a deep breath, then presses the call button, opens her eyes and focuses on the screen in front of her.

Call taker: “9-1-1. What is your emergency?”

Caller: “¡Por favor, ayúdeme! ¡Mi hija no está respirando!...

Her eyes close again for a moment as she realizes this situation just became a lot more dangerous.

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Life as a Medical Interpreter Working with LEP Patients

Posted by Jane Blackburn on April 9, 2015

Imagine the phone is ringing and you know you could be moments away from changing someone’s life.

That thought is permanent in the minds of every LanguageLine Solutions® medical interpreter. These accomplished interpreters field the urgent calls—from doctors, nurses, paramedics, and even patients themselves—where time and accuracy are often the difference between a spiraling crisis and comforting relief.

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U.S. Banks Can Boost Revenue by Helping Immigrants

Posted by Bill Brewer on April 2, 2015

U.S. banks can boost revenue by helping immigrants through a language access program.Rosa Lopez is a single mother who was born in Oaxaca, Mexico. She works seven days a week as a janitor in an office building and has raised her two children with one burning desire first and foremost in her mind:

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