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What To Do if a 911 Caller Doesn't Speak English - Part One

Posted by Greg Holt on April 21, 2015

911 interpretation. Language access for emergency callers. LanguageLine. The call chirps into her headset. She closes her eyes and takes a deep breath, then presses the call button, opens her eyes and focuses on the screen in front of her.

Call taker: “9-1-1. What is your emergency?”

Caller: “¡Por favor, ayúdeme! ¡Mi hija no está respirando!...

Her eyes close again for a moment as she realizes this situation just became a lot more dangerous.

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Life as a Medical Interpreter Working with LEP Patients

Posted by Jane Blackburn on April 9, 2015

Imagine the phone is ringing and you know you could be moments away from changing someone’s life.

That thought is permanent in the minds of every LanguageLine Solutions® medical interpreter. These accomplished interpreters field the urgent calls—from doctors, nurses, paramedics, and even patients themselves—where time and accuracy are often the difference between a spiraling crisis and comforting relief.

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U.S. Banks Can Boost Revenue by Helping Immigrants

Posted by Bill Brewer on April 2, 2015

U.S. banks can boost revenue by helping immigrants through a language access program.Rosa Lopez is a single mother who was born in Oaxaca, Mexico. She works seven days a week as a janitor in an office building and has raised her two children with one burning desire first and foremost in her mind:

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Pharmacy Regulation for Language Access Service

Posted by Suzy duMont-Perez on March 12, 2015

Pharmacies across the country serve an increasingly diverse public with more languages represented than ever before. One recent study indicated the Hispanic population alone accounts for over $23 billion in prescription drug sales in the United States annually. Every pharmacy should make offering these customers the best service a high priority.

Good service goes far beyond simply fulfilling a prescription. In a busy pharmacy, language barriers can cause not only stress and delays in filling necessary orders, but confusion and risk to patients, as well as the pharmacy and its reputation. Patients must completely understand the important dosage, warning and follow-up instructions that come with a prescription, and pharmacies must be certain that these instructions are absolutely clear. This has become a matter for lawmakers as well.

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“The Future Skill Sets of Interpreters” at CHIA Conference

Posted by Matthew Riley on March 4, 2015

As a long-time supporter of the California Healthcare Interpreting Association (CHIA) and a Gold Sponsor of this year’s 15th Annual CHIA Conference, we’re thrilled to have a share in this wonderful educational opportunity for the healthcare industry right here in Monterey.  The conference will honor our history and provide exciting insight regarding the future of the language access industry.


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Cardiovascular Care Education for Hispanic Patients

Posted by Kathy Peters on March 2, 2015

As we're leaving Heart Health Month behind, it's a perfect opportunity to make a commitment to educating all patients, regardless of the language they speak, about what they can do to maintain a healthy heart and avoid behaviors that can do damage.

A recent study indicated that one out of five diabetics in the United States is an Hispanic adult, accounting for nearly 1/3 of all Hispanic adults. According to heart.org, “75 percent of Mexican-American men and 72 percent of women age 20 and older are overweight or obese.” The same article noted that “65 percent of Mexican-American men and 74 percent of Mexican-American women did not participate in leisure-time physical activity.” Likewise, “among Hispanics who experienced a stroke, 72 percent had high blood pressure, compared to 66 percent in non-Hispanic whites.”

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Optimize Your Success in the 2015 CMS Secret Shopper Campaign

Posted by Suzy duMont-Perez on February 13, 2015

Every year, during the period between February and May, the Centers for Medicare and Medicaid Services (CMS) launches a campaign to help ensure their members receive the best possible service from Medicare Advantage and Prescription Drug Plan Sponsors, and their third party contractors, such as interpretation services.

Optimizing the CMS campaign is essential for your organization to maintain compliance and achieve the coveted 5-Star Rating, which fuels enrollment and maximizes revenue. 


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