The coexistence of diverse cultures and languages in Louisiana is unique. The state is distinct for its linguistic diversity. It is estimated that more than 40 languages are spoken in Louisiana aside from English.
The need for language services can be unpredictable at government offices throughout the southeastern state.
The Louisiana Office of Motor Vehicles (OMV) and LanguageLine® have partnered to offer a free, on-demand language interpretation service to non-English and limited English speaking customers.
LanguageLine phone interpreting services quickly connect OMV visitors with a highly trained interpreter within seconds. Interpretation services are available in over 240 languages at all OMV field offices.
“This is a vital service that empowers our guests and allows our agency to continue providing the highest level of customer service in an innovative fashion,” OMV Commissioner Karen St. Germain said. “This - exciting service is fast, reliable,and secure.”
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Visitors can verbally notify the OMV employee of their preferred language, or select it on the provided language ID card. Louisiana OMV employees will then connect the guest to an interpreter via a dual handset phone. During the call, the interpreter will assist the customer to ensure clear, concise, and effective communication between all parties while OMV employees process their requested motor vehicle service.
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Customers with appointments are encouraged to note a need for interpretation when booking their time slot. To view a complete list of OMV offices that are open by appointment, visit www.expresslane.org.
LanguageLine Can Help
LanguageLine is proud to assist the Louisiana OMV in their quest to extend services to everyone, regardless of language, culture, or ability. We are fortunate to work with thousands of other government agencies across North America as well.
LanguageLine over-the-phone interpretation is available in more than 240 languages, while video interpretation can be accessed in more than 40 languages. Our interpreters can be reached on-demand at the touch of a button, with no appointment necessary.
