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How Hospitals Are Using Video Remote Interpreting to Communicate with Multicultural Patients

Posted by Steve Bailey on 25-Jun-2019 08:20:00

 

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Like many places in the United Kingdom and throughout the United States, Spartanburg, South Carolina, is seeing its diversity grow.

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Changing Language Service Providers? How to Pick the Right Alternative

Posted by Steve Bailey on 17-Jun-2019 08:46:00

 

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The bad news is your language service provider isn’t right for you anymore.

Now the good news: You have an opportunity to start fresh with a new provider. And, if you do it right, you can make the switch seamlessly, without impacting the individuals you serve or inconveniencing your staff. Before making the switch, here are five steps you should take to ensure you select and transition to the right provider.

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Can Your Organisation Benefit from Video Remote Interpreting?

Posted by Steve Bailey on 09-May-2019 09:12:00

Nearly 8% of the United Kingdom’s population speaks a language other than English as their first. That’s nearly 3 million people and amongst those that recognise English as their first language, over 8 million identify as deaf or hard of hearing.

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Overcoming language barriers face-to-face

Posted by Steve Bailey on 08-Mar-2019 02:33:00

It is no secret that our world is increasingly becoming more digitalised. Where once we had customer assistants, we now have apps. Where there were retail outlets, we now have online platforms and overnight deliveries. “Bites” have become “bytes,” as even fast food can be ordered on your smartphone.

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Why Hire a Language Services Provider?

Posted by Steve Bailey on 05-Mar-2019 02:34:00

Why Hire a Language Services Provider When You Can Use Freelancer Interpreters?

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Japan Embraces Video Interpreting

Posted by Steve Bailey on 01-Mar-2019 00:00:00

It seems that Japan is taking heed of the many benefits video remote interpreting (VRI) can deliver.

In light of an increasing number of foreign customers, Japanese supermarket giant Aeon Co. has launched a real-time video interpreting service. Shop assistants in around 550 Aeon stores now carry smartphones or tablet devices which can be used to access a video chat with interpreters via a software similar to Facetime or Skype.

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Contact Centre Customizations that Delight Customers & Reduce Costs

Posted by Steve Bailey on 22-Feb-2019 02:39:00

 

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Say goodbye to legacy call-centre configurations. Four new capabilities exist that can increase limited-English customer satisfaction, increase productivity, and reduce costs.

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