In a hospital setting, access to quality on-demand interpreting can be a matter of life and death. Interpreters must be able to relay information to physicians quickly and accurately under intense pressure while remaining calm and reassuring.
Many hospitals use on-site interpreters, but this isn’t always practical or cost-effective, particularly when a patient needs an interpreter immediately, or the patient speaks a language that is less common. In these scenarios, video remote interpreting can be a lifeline. More hospitals are using video technology to supplement on-site interpreting.
Here are five common concerns hospitals have as they contemplate video remote interpreting.