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What Code of Conduct Do Language Interpreters and Translators Follow?

Posted by The LanguageLine Solutions Team on August 23, 2017

Organizations often seek language services when there’s a lot at stake, for instance: health emergencies, legal proceedings, business dealings and government interactions with the public. The language translators and interpreters who provide these services are professionals who should be held to high standards given the importance of their work.

Over the years, professional associations and language services agencies have developed codes of conduct and ethics to guide their work. If you have ever wondered about the standards that guide the translators and interpreters you hire, here’s a quick overview.

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The Six Medical Documents You Must Translate to Remain Compliant

Posted by Suzy duMont-Perez on August 15, 2017

As a health care provider, the patient is always your main concern. Of course, the care you provide is also guided by laws and regulations. While some of these laws and regulations can make the jobs of doctors, nurses, pharmacists and other providers more complicated, we can all agree that the majority of them help ensure that patients and health care professionals are protected and everyone can access the same high-quality medical care when it’s needed.

When Translation is the Law

An example of a legal requirement that benefits health care professionals and patients alike is the need to translate vital documents into the languages most commonly found in the area where a hospital or clinic is located. There are six vital documents that must be translated according to law.

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Case Study: How a Veteran School Nurse Used Language Solutions to Address Shifting Student Needs

Posted by Scott Brown on August 10, 2017

Alexandria, VA, has a growing populace that is increasingly diverse. Retiring school nurse Olga Wright had a front row seat for the changes over the course of her 40-year career, during which she says she "never experienced a boring day."

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What's The Difference Between Language Translation and Interpretation?

Posted by The LanguageLine Solutions Team on August 8, 2017

As a language solutions provider, we know clear communication is the first step to understanding. We also know some of the terminology in our industry can be confusing to someone who’s not familiar with it. That’s why we wanted to take a moment to explain the difference between language translation and interpretation, as well as address some other common questions.

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Language Translation Lingo You Need To Know Before Starting A Global Project

Posted by Scott Ludwigsen on June 13, 2017

Every industry has its jargon — terminology that seems like a secret code to outsiders but is used frequently by people within the field. The language industry is no different.

As you begin planning a large language translation project, such as launching a new website to an international audience, it’s helpful to know the terminology so you can be an informed buyer and clearly communicate your needs.

For instance, many people use the terms “interpretation” and “translation” interchangeably when they are two specific services: Interpretation is spoken, while translation refers to the written word.

Here’s a breakdown of some common language translation lingo you’re likely to encounter in a project and how these functions work together to help you reach a global audience.

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How to Plan for a Smooth Website Translation and Localization Project

Posted by Scott Ludwigsen on June 12, 2017

Your website is your welcome mat. But is it truly inviting to all your likely customers, or are language barriers keeping you from reaching an entire population? If you eliminated these language barriers, what would the impact be on your business?

Consider for a moment the fact that more than half the world’s Internet users are in Asia, and there are almost twice as many people online in Europe than in North America, according to Internet World Statistics. With website translation and localization, you can cast a much wider net.

Translation and localization is the process of adapting an existing website to the local language and culture of a target market. It means adapting a website into a different linguistic and cultural context. This is much more complex than simply translating text, as it accounts for cultural differences in distinct markets.

This process is no small undertaking, but once you’ve chosen the right vendor, there are a few important things you can do to plan ahead and make the process easier.

Here are some steps to take before, during, and after your translation and localization project.

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'I Am There' - An Interpreter's Story (Video)

Posted by Amy Wade on March 28, 2017

Language interpretation is a difficult profession. Taking call after call without knowing what situation is coming up next requires total concentration and a passion for the profession. At LanguageLine Solutions, we understand that each interpreting session and every person on that call is vitally important. 

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Know What You’re Getting: Comparing Translation Services

Posted by Scott Ludwigsen on February 2, 2017

The packaging on a Turkish dessert was supposed to promise a treat both delicious and healthy. But a bad translation landed it in the realm of the bizarre and baffling.

It affected as a blood maker, and nutritive forebrain cells,” the packaging said. “It reduce the cronerheart diseases and cancer risk, because containing of E vitamins, unsaturated fat and flovanoids. Its perfect source of energy.”

In a global marketplace, examples abound of translations gone awry — nonsensical, offensive or just subtly … off. You certainly don’t want your product or services to land on that list and turn off potential customers.

There is an abundance of translation services providers who promise to solve this problem – so many that the options can seem overwhelming. Here are four factors to help you compare and contrast your options:

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Please Check In Animals & Alcoholics: 9 Signs Lost in Translation

Posted by Scott Brown on January 13, 2017

Sometimes signs that are meant to direct or clarify only create more confusion. Others make us laugh; still others make us cringe.

The LanguageLine team loves to travel, so we have seen our fair share of perplexing signs.

Here are nine travel-related signs that apparently got lost in translation.

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LanguageLine’s Newest “Language” — Plain English

Posted by Charlene Haykel on October 27, 2016

LanguageLine Solutions has added a “new language” to the more than 240 we already offer our clients. The language is English, with a twist. It’s plain English and it helps you communicate in terms that your reader will readily understand. The benefits include streamlined documents, higher customer satisfaction, lower costs, compliance with regulations, and communications that are better structured for clear translation outcomes. 

  • Before:
    Your current dividend of $288.55 has purchased paid-up additional insurance in the face amount of $1,249.57. Your total paid-up additional insurance is $2,749.57.

  • After:
    We have bought more life insurance with your dividend: $1,249.57 since your last bill and $2,749.57 since you opened your account.

This example reflects an actual bill that was sent to thousands of clients across the American heartland. Sure, it’s in English but what kind of English? The 23 original words would confound the most fluent native speaker. Written in a more concise, easier to understand format through our new product, LanguageLine® Clarity℠, the revised information has only two fewer words. But they are straight-forward, real words, not acronyms or jargon, and they pack 100% more meaning for the life insurance customer receiving her bill. 

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