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CASE STUDY: How Language Access Is Improving Safety in Kentucky's Most Diverse City

Posted by The LanguageLine Solutions Team on October 29, 2018

The Hispanic and Asian populations in Bowling Green, Kentucky, have more than doubled since the turn of the century. Fourteen percent of the city’s residents are originally from another country, giving it the highest percentage of foreign-born citizens in the state.

Calls from limited-English speakers to dispatch and other city services come in high volume.

Daily – I would say multiple times every day,” said Amelia Bowen, Bowling Green Police Communication Manager, in an interview with news station WBKO-13. “We can’t staff someone 24 hours a day that would be able to meet the whole community’s language needs. So LanguageLine breaks that barrier and gives us the instant access we need to help everyone in the community.”

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CASE STUDY: How Video Interpreting Is Being Used to Improve Community Policing

Posted by The LanguageLine Solutions Team on October 26, 2018

This is community policing on steroids.”

These were the words of Nassau County (NY) Police Commissioner Patrick Ryder on Wednesday when he announced the implementation of the LanguageLine InSight Video Interpreting application in patrol vehicles.

The interpretation service was already available in police precincts, headquarters, and other buildings. The addition of the interpreting application to officers’ cell phones allows them to communicate on-demand with residents using a video interpreter in 36 languages (including American Sign Language), as well as 240 languages in audio-only.

“It’s one way that we’re proving that every single person in Nassau County – in our growingly diverse county – will be respected and be protected,” County Executive Laura Curran said.

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