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'It Was Like a Miracle': A Video-Interpreting Success Story

Posted by The LanguageLine Solutions Team on September 24, 2018

Alex Gonzalez is a registered nurse in the oncology unit at Salinas Valley Memorial Health System. SVMH is a public hospital that provides quality health services to patients of all ages throughout Monterey County, an agricultural hub where a quarter of the overall population are non-citizens and more than 40 percent are native Spanish speakers.

It’s no wonder that when Gonzalez was trained on LanguageLine InSight, a video-interpreting solution that delivers on-demand access to professional linguists in 36 languages at the touch of a button, he thought the technology was heaven-sent.

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Study: Patients and Physicians Don't Speak the Same Language

Posted by The LanguageLine Solutions Team on October 27, 2017

It is no secret that physicians sometimes struggle to explain medical terminology to their patients. Imagine how insurmountable this challenge must feel when doctor and patient literally speak different languages.

According to a new study, a significant gap exists in America between patients’ languages and the languages doctors speak. The study also suggests that health care organizations are not doing all they are required to when it comes to providing meaningful language access to patients who are limited English proficient (LEP).

Fortunately, near-term remedies exist that can meaningfully diminish these language barriers between doctors and multicultural patients.

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