The Hispanic and Asian populations in Bowling Green, Kentucky, have more than doubled since the turn of the century. Fourteen percent of the city’s residents are originally from another country, giving it the highest percentage of foreign-born citizens in the state.
Calls from limited-English speakers to dispatch and other city services come in high volume.
“Daily – I would say multiple times every day,” said Amelia Bowen, Bowling Green Police Communication Manager, in an interview with news station WBKO-13. “We can’t staff someone 24 hours a day that would be able to meet the whole community’s language needs. So LanguageLine breaks that barrier and gives us the instant access we need to help everyone in the community.”Read More