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VIDEO: Earliest Adopter of Video Remote Interpreting Reports Significant Improvements

Posted by The LanguageLine Solutions Team on November 27, 2017

We all know that doctors sometimes have difficulty conveying medical terminology to patients. Imagine how insurmountable that challenge must feel when doctor and patient literally speak different languages.

This challenge is particularly acute in California’s Monterey County, an agricultural region known as “the Salad Bowl of the World” where nearly half of the 433,000 residents live in households in which a language other than English is spoken at home.  Of the county’s estimated 177,000 Spanish speakers, 56% are considered limited English proficient (LEP), meaning they speak English less than “very well.” Nationwide, only two regions – Miami-Dade (63.7 percent) and the Bronx (46.5 percent) – have a larger percentage of Spanish speakers than Monterey County (45.8 percent).

The area’s linguistic makeup presents an unusually large challenge for Community Hospital of the Monterey Peninsula (CHOMP), which is tasked with providing LEPs – as well as deaf and hard-of-hearing patients - meaningful access to their services.

WATCH THE VIDEO: InSight Breaks Language Barrier for Central Coast Patients

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Case Study: Monterey Hospital Uses Video Remote Interpreting to Bridge Gap for Patient Six Thousand Miles from Home

Posted by The LanguageLine Solutions Team on October 16, 2017

It was one year ago that a native of the Hunan province of South China traveled 6,500 miles to California’s spectacular Monterey Peninsula. Expecting to spend her time taking in the dramatic scenery, real-life drama took place when the 49-year-old accountant was felled by a massive stroke in her hotel room.

Her life was saved by the emergency room staff at Community Hospital of the Monterey Peninsula, but when the woman awoke, she was surrounded by doctors and nurses who did not speak her language, which is a rare Mandarin dialect.

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