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Measuring the ROI of Language Services in Health Care

Posted by Matthew Riley on December 1, 2017

A Somali man rushes into the emergency room with his young son, who has fallen from the balcony of their second-story apartment. Although the boy has no visible injuries, his father is concerned he may have a concussion and internal bleeding. He tries frantically to communicate with emergency room personnel using gestures and the few English phrases he has learned since moving to the United States six months before.

The triage nurse quickly places a video call to a Somali interpreter, who can relay the man’s concerns to her. Within minutes, the boy undergoes a CAT scan and receives appropriate treatment and monitoring. He is able to return home with his father later that evening.

Without video remote interpreting, this scenario could have played out much differently. While other industries demand to see a return on investment in hard dollars, the ROI of language services in health care is often measured by the absence of something.

Here are seven ways healthcare professionals measure the impact of their investment in language services.

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How to Determine Your Needs for Medical Document Translation

Posted by Cory Markert on November 28, 2017

You’re probably already aware of the documents your healthcare organization is legally required to translate. Translating these vital documents—such as informed consent documents, discharge instructions and complaint forms—ensures your organization complies with federal laws that prohibit discrimination based on national origin.

However, if your organization is committed to providing all patients with the best possible care at every stage, it’s not enough. That’s why it’s so important to consider the entire patient experience—and your entire organization—as you think about your document translation needs for the coming year.

Here are some important areas you can’t afford to overlook.

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The Six Medical Documents You Must Translate to Remain Compliant

Posted by Suzy duMont-Perez on August 15, 2017

As a health care provider, the patient is always your main concern. Of course, the care you provide is also guided by laws and regulations. While some of these laws and regulations can make the jobs of doctors, nurses, pharmacists and other providers more complicated, we can all agree that the majority of them help ensure that patients and health care professionals are protected and everyone can access the same high-quality medical care when it’s needed.

When Translation is the Law

An example of a legal requirement that benefits health care professionals and patients alike is the need to translate vital documents into the languages most commonly found in the area where a hospital or clinic is located. There are six vital documents that must be translated according to law.

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