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How to Spot High-Quality Language Interpreters

Posted by Simon Yoxon-Grant on January 6, 2017

Never underestimate the power of a quality language interpreter.

Interpreters bring clarity in the midst of confusion. They diffuse tense situations and even help medical professionals save lives.

The language interpreters your organization uses become your representatives. Ensuring the quality of your interpreters is essential, whether you are training in-house staff or hiring a provider. How can you be sure that you are using a high-quality language interpreter who will represent you well?

We recommend you look for these six indicators:

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Should You Use Phone, Onsite, or Video Remote Interpreting?

Posted by Suzanne Franks on December 23, 2016

Having more options than at any other time in history is generally a good thing, but the “paradox of choice” has a tendency to paralyze us. (As the famous jam study illustrated, consumers were much more likely to buy a jar of jam when they saw only six options, compared to 24.)

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Three Good Reasons Not to Skimp on Language Services

Posted by Suzanne Franks on December 21, 2016

Bargains can sometimes be deceptive.

You were thrilled to take home a pre-lit Christmas tree you thought was a steal at 80 percent off—until you discovered only 20 percent of it actually lit up.

Or you bought a friend’s used car that seemed perfect for your 16-year-old daughter, only to spend twice the list price on repairs in the first two months.

Buyer’s remorse can also happen when it comes to shopping for language services—and sometimes the results are much worse.

Here are three costly consequences of choosing the lowest-cost language service provider without regard for quality.

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Choosing a Language Services Provider? Consider These 4 Factors

Posted by Patti Geye on December 14, 2016

Language access is more than an amenity; it’s become a necessity for any organization that works closely with the public. Nowadays they need to meet people where they are, and in the language they speak.

Consider these facts:

  • More than 25 million people living in the United States have limited English proficiency, meaning they identify as speaking English "less than well," according to the most recent U.S. Census data.
  • At least 350 languages are spoken in U.S. homes, according to census data.
  • An estimated 37 million American adults report some trouble hearing, according to the National Institutes of Health.

The right language services provider can mean the difference between closing the language gap for your customers and clients, or adding to their confusion and frustration. There are thousands of providers, so how can you be sure your organization selects the right one?

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Decisions...Decisions...Language Access Decisions...

Posted by Suzanne Franks on October 21, 2016

Making major decisions is always tough. Sometimes even just deciding what to wear is an issue. But when it comes to deciding on the best Language Services Provider to help your organization effectively communicate with the Limited English Proficient and Deaf and Hard-of-Hearing, the task can be daunting. The investment you make in language services is an important decision because it has impact on your business. Speaking your customer’s language can improve staff productivity, boost customer satisfaction, allow you to comply with laws and regulation, and maximize revenue. Where do you start? Is the best place really the internet? You can find a plethora of information, but is it enough to make a well-informed choice? If you need to make an educated assessment of the very best partner that affects you, your staff, the organization, and those you serve, you require some keen insight into all the competition.

But, if it’s only price that determines the result, that’s easy. Pick the lowest and you’re done. Few decisions are made that way. Many take ample time and research.

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"The Top 10 Languages"- A Multicultural Deep Dive into Data from the U.S. Census

Posted by Greg Holt on November 13, 2015

Recently published U.S. Census data shows there are a record 63.2 million U.S. residents who speak a language other than English at home.  That’s 1 of 5 people. The Census uses over 380 categories to classify all the languages spoken, but nearly 80% of this group fall into top 10 languages.  That few?  Well, yes and no.  When you look closer at languages on this list, the linguistic and cultural diversity is striking.  It serves as a great reminder for any organization communicating with limited English proficient persons that all people from a particular language group are not the same.  Let's take a deeper dive and see some examples.

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