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Case Study: Doctor, Patient Break Down Communication Barrier with the Help of Dual-Handset Phone

Posted by The LanguageLine Solutions Team on September 26, 2017

Eight percent of all people living in the United States are considered limited English proficient, meaning they speak English less than “very well.”

This language barrier poses challenges in all aspects of life for LEPs, and especially when they visit a physician. One Cantonese patient at the Hospital for Special Surgery in New York has been faced with this obstacle again and again as he has dealt with a leg deformity that has required multiple operations to correct.

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