<img src="//bat.bing.com/action/0?ti=5257384&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;"> LanguageLine Blog | Compliance

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Effective Language Access: The Challenge for Educators

Posted by Greg Holt on August 10, 2016

With the advent of legislation like the Every Student Succeeds Act, No Child Left Behind, and other regulations that strengthen the involvement of parents in their children’s education, school districts have a growing need for successful language access programs.

At the core of the need for language solutions is the principle of ensuring meaningful access to educational programs. Federal legislation, like Title VI of the Civil Rights Act of 1964, prohibits discrimination on the basis of national origin, which today includes language. Other statutes touching on equal opportunity for children (and their parents) to participate in the educational process include the Equal Educational Opportunity Act, Title III of No Child Left Behind Act, and the Individuals with Disabilities Education Act. Mandates to provide equal access to the benefits of public education are a common theme.

The main driver for the growth of language services in schools is the Limited English Proficient (LEP) population around the country. In the United States, where 1 in 5 individuals now speak a language other than English at home, schools encounter significant language barriers. English language learners (ELL) comprised 9.3% (or 4.5 million students) in 2013-2014. In California that number reached 22.7%! These statistics don’t account for LEP parents. Communicating with parents in their preferred language is critical to their full understanding and participation in their children’s education. 

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Need Help Complying with ACA’s Final Rule?

Posted by Suzy duMont-Perez on July 27, 2016

As a health care provider ensuring access to qualified interpreters for the Limited English Proficient (LEP) and the Deaf and Hard-of-Hearing is the right thing to do. Under Section 1557, it is now also the law. 

As of July 18, 2016 health care entities that receive federal funding from the U.S. Department of Health and Human Services (HHS), HHS-administered programs, and Health Insurance Marketplaces and participating plans are obligated to comply with sweeping new federal language access requirements. These new standards were included in the final rule implementing Section 1557, the nondiscrimination provision of the Affordable Care Act.

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5 Reasons Health Care Providers Need Medical Interpreters

Posted by Suzy duMont-Perez on April 27, 2016

As the United States becomes more and more diverse, so do the languages we speak. Today, more than 25 million Americans speak English “less than very well,” according to the U.S. Census Bureau. This effect is felt especially in healthcare, where communication and language comprehension can directly affect patient safety and satisfaction—not to mention the associated risks and costs involved. In fact, research indicates that limited English proficient (LEP) patients are less health-literate, more at risk for drug complications, and more likely to be misunderstood by their physicians. The Agency for Healthcare Research and Quality (AHRQ) suggests that nearly 9% of the U.S. population is at risk for an adverse event because of language barriers.

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Partnering to Ensure Success: CMS Call Center Study

Posted by Suzy duMont-Perez on January 27, 2016

The 2016 Call Center Monitoring Study, to be conducted by The Center for Medicare and Medicaid Services (CMS), is just around the corner. Is your call center prepared?

As you likely know, the CMS carries out this study every year beginning in February. The goal and methodology are simple enough, but the impact of their research is profound. As CMS representatives call through the member service phone numbers posing as Medicare and Medicaid recipients, they will be timing the call and checking for accuracy in the responses provided.

Based on the results of their assessment – among other factors – you will be awarded a star rating (1 to 5 stars) which then has a direct impact on how much money you are reimbursed for Medicare and Medicaid services as well as enrollment.

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Beyond Compliance: The Real Need for a Language Access Provider

Posted by Suzy duMont-Perez on December 23, 2015

Everyone realizes that healthcare organizations are required by law to provide a measure of language access to their patients:

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