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Why Onsite Interpreters Charge a Two-Hour Minimum

Posted by The LanguageLine Solutions Team on November 21, 2017

When Alice went down the rabbit hole and into Wonderland in the children’s fable, all perception was distorted. Large things appeared small, and vice versa.

A similar perception issue tends to affect well-meaning health care providers when they schedule an onsite interpreter. An appointment they envision will take just a short time is very often in reality a much bigger commitment than anticipated.

The question of an onsite interpreter’s two-hour minimum is a reasonable one to ask. Clients often inquire why they must pay for two hours when they feel they only need the interpreter for 30 minutes. Why can’t the health care provider simply pay onsite interpreters for the time they work?

Though it often catches clients by surprise, the two-hour minimum is fairly standard. First and foremost, the practice exists to protect the client from unforeseen costs, as well as to support the patient experience.

Clients typically project an appointment will take 20-30 minutes; however, after checking into a clinic, sitting in the waiting room, visiting with the physician, and checking out, most appointments average around 85 minutes.

Consider the following:

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Vital Signs: ASL Interpreters Are A Connection to the Deaf Community That Should Not Be Compromised

Posted by Jorge Ungo on September 22, 2017

It is International Week of the Deaf, a time to raise global awareness about the Deaf and Hard-of-Hearing communities.

This is as good a time as any to say the following: If your organization interacts in any way with the Deaf and Hard-of-Hearing, and you are relying upon gestures or lip reading to communicate with them, then you are not meeting the needs of a community that is 48 million strong. It’s that simple.

All organizations that interact with the public should be aware of these communities and be prepared to communicate effectively. Here are a few important facts you should know:

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