LanguageLine Blog

Ready for the Future of Interpreting Services?

Written by Julie Carson | February 26, 2016

We can always depend on one thing to stay the same, change. In the last few years we have seen technology change the way we live and conduct business. It’s opened the door to an amazing array of applications and platforms that help us integrate business processes to be more productive and efficient like never before. We can share documents with multiple users  working on them, all at the same time, from anywhere around the world. Information about anything and everything is just a click away. We can talk with anyone, at anytime, face-to-face, with only a touch of a button. 

More than 34 years ago, LanguageLine Solutions® introduced telephone interpreting to the world, pioneering the on-demand language access industry. It was revolutionary to pick up a phone, call LanguageLine, then be connected to an interpreter in seconds in the language of your choice. Language access has changed very little since then. Until now...

New Language Access Technology

LanguageLine Solutions has invested over $20 million into an industry game-changer, Olympus℠, our new state-of-the-art technology platform. It is the single biggest technological investment in the history of the language services industry. Olympus provides the foundation to build state-of-the-art solutions that solve the evolving demands of the language access industry. LanguageLine is redefining the industry and reshaping how a language interpreter receives and handles interpreting sessions. Client calls are now routed through the Olympus platform to a digitally-enabled interpreter equipped with a computer that has audio and video capabilities. Gone are the ringing of phones and old POTS (Plain Old Telephone Service) lines. Welcome cutting edge solutions employing state-of-the-art internet technologies that ensure faster, clearer, and more efficient connections. We’re doing away with the old interpreter, translator, or video interpreter model and introducing the next era of linguists. Our trained professional linguists can answer a video call, an audio call, and can translate simple messages -- all on demand.

While LanguageLine already provides video remote interpreting (VRI) via our current solution, LanguageU, we are continuing our industry-leading innovation with the introduction of LanguageLine® InSight Video InterpretingSM - the next generation of video remote interpreting which takes advantage of the capabilities, reliability, and strength of Olympus.

InSight will improve the experience as we provide the very best interpreters to our clients who serve limited English proficient (LEP) and Deaf and Hard-of-Hearing communities. VRI increases understanding by communicating not only the spoken word, but also body language, visual cues, and facial gestures. VRI builds trust and rapport. Connect a doctor and patient with an interpreter they can see and hear and everyone is more comfortable and confident. Connect a seller with a buyer and demonstrate product features, add-ons and see revenue and customer satisfaction grow. Connect a teacher with a parent and watch understanding nurture a child’s education. 

So, what makes LanguageLine InSight so different?

We are all familiar with apps. We have them for just about everything and depend on them every day. Now, businesses and organizations that work with LEPs and the Deaf can rely on our innovative video remote interpreting solution that is app based -- LanguageLine® InSight℠. The advanced technology is easy, fast, reliable, and secure. It’s easy to download and install on just about any device.

InSight includes:

  • A flexible authentication code entered just once and never have to repeat it again
  • An identification option for each device to distinguish the source for reporting and billing
  • Interpreting sessions that are natively encrypted, ensuring security and privacy eliminating the need to connect to a VPN tunnel, which means limited IT involvement
  • Access to 35 on-demand interpreting languages, including American Sign Language, covers 98% of the language demand
  • One touch connections to interpreters in seconds
  • 200 audio languages available 24/7

Using the InSight solution is effortless. Set up is simple and the quality is unbeatable. But that’s just the beginning.

With LanguageLine InSight, you are paired with one of our 8,000 experienced professional linguists. You have access to the largest trained and monitored linguist pool in the world, LanguageLine interpreters, who are the heart and soul of our business. Each session is handled with the utmost care and proficiency to deliver an outstanding interpreting experience for you and the limited English proficient and Deaf and Hard-of-Hearing communities you serve. Our clients have shared thousands of their LanguageLine success stories.

Solid support behind the InSight solution delivers exceptional reliability.

  • Fast connect times
  • Superior audio and video
  • Flexible call reporting
  • Detailed billing
  • 24/7 direct LanguageLine support
  • LanguageLine proprietary software means no license fees

Through the robust attributes of LanguageLine InSight, video interpreting can improve productivity, enhance your image in the communities you serve, boost customer care, build loyalty, and improve revenue, all while complying with laws and regulations.

But most importantly, InSight Video Interpreting provides fast, easy-to-use, one-touch access to LanguageLine’s 8,000 strong, world-class, professional, and experienced interpreters.

It just makes sense to use the feature-rich simplicity of LanguageLine InSight Video Interpreting powered by the best linguist force in the world. Why use old technology when the latest and most advanced video solution, LanguageLine Insight, is just an old-fashioned phone call away?

Download LanguageLine InSight “Features” to learn more about the many attributes of InSight Video Interpreting, or download our brochure below.