<img src="//bat.bing.com/action/0?ti=5257384&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;"> CASE STUDY: How The Mount Sinai Hospital Is Using Mobile Interpreting to Enhance Language Access and Improve Patient Care

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CASE STUDY: How The Mount Sinai Hospital Is Using Mobile Interpreting to Enhance Language Access and Improve Patient Care

Posted by Scott Brown on June 20, 2019

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The Mount Sinai Hospital in New York is one of America’s largest and most respected medical facilities, acclaimed internationally for excellence in clinical care.

In the “Best Hospitals” issue of U.S. News and World Report, Mount Sinai was nationally ranked in 10 specialties, and its pediatric center was listed among the country’s best children’s hospitals in six out of 10 areas of care.Located in Manhattan, Mount Sinai serves one of the most diverse populations in the world, helping patients who speak 150 different languages. Providing optimal care to non-English speakers is a priority for the hospital’s leadership. In that pursuit, Mount Sinai was willing to innovate. After adopting video interpreting in 2016, they became a beta user of on-demand mobile interpreting when it was released in February 2017, putting the app on 58 physicians’ iPhones.

On-demand mobile interpreting is an app-based platform available on tablets and smartphones, as well as through web browsers. At the touch of a button, users can start video or audio sessions with interpreters in hundreds of languages, making language access available wherever and whenever it is needed.

We conducted a question-and-answer session with Language Assistance Program Associate Director Silvina de la Iglesia, CMI-Spanish, on the ways in which on-demand mobile interpreting has changed language access at Mount Sinai, as well as lessons learned that can be implemented by future users of the app.

We invite you to download the conversation here.

LanguageLine Can Help

Our society is growing more culturally and linguistically complex. It is imperative that any organization serving a multicultural audience be able to provide language access anywhere, at any time, for any reason. LanguageLine has award-winning on-demand mobile interpreting solutions for the world’s most popular mobile devices, including iOS and Android.

When an organization puts the LanguageLine app on its mobile devices, it gives its team highly portable, real-time access to an elite team of interpreters in both video and audio formats. Our mobile app provides one-touch, on-demand video interpretation in 36 languages (including American Sign Language), as well as audio-only interpretation in more than 240 languages. Within seconds, users are able to securely connect with one of LanguageLine’s 10,000-plus professional linguists.

We invite you to contact us to discuss how useful mobile interpreting might be to your organization.

Mount Sinai Case Study

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