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The LanguageLine Solutions Team

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What Language Will Your Customers Speak In 2030?

Posted by The LanguageLine Solutions Team on July 23, 2018

If you think it’s difficult to define your typical customer now, imagine what it will be like 20 years from now.

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UPCOMING WEBINAR: How Mount Sinai Put a Cutting Edge Language-Access Program into Action

Posted by The LanguageLine Solutions Team on July 17, 2018

Healthcare systems that serve diverse communities are tasked with the same three goals when implementing language-access programs:

  1. Improve outcomes
  2. Maximize staff efficiency
  3. Control costs

One of America’s most respected healthcare networks has accomplished these three goals by implementing a forward-looking, comprehensive language-access program that serves patients who speak more than 150 languages.

In our next webinar, staff members who pioneered this program at The Mount Sinai Health System in New York will explain exactly how they did it.

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CASE STUDY: City of Houston Deploys Video in Evacuation Exercise

Posted by The LanguageLine Solutions Team on June 20, 2018

Most of Houston is located on the gulf coastal plain. A year ago, Hurricane Harvey inundated America’s fourth-largest city with over 50 inches of rain and impacted more than 300,000 housing units. More homes flooded in Houston during Hurricane Harvey than in New Orleans during Hurricane Katrina. It was the third year in a row that Houston experienced severe flooding.

Accordingly, Houston placed fifth on a recent list of the 10 riskiest American cities for natural disasters. Two other Texas cities, Austin (second) and Dallas (fourth), also made the list.

The City of Houston has been proactive in preparing for natural disasters. Its Public Health Emergency Preparedness Team recently participated in the annual City of Houston Evacuation Hub Exercise. The Houston Health Department recently posted this video depicting the exercise.

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Webinar: How Healthcare Organizations Can Ensure the Quality of Interpreters and Bilingual Staff

Posted by The LanguageLine Solutions Team on June 19, 2018

Most North American healthcare organizations are striving to be more inclusive – not to mention remaining in compliance with current regulations – by providing expanded language access through in-house interpreters and bilingual staff.

But how can these organizations be certain that their bilingual staff members are as proficient in a second language as they say they are? How can they know that the in-house and remote interpreters working with their patients are indeed qualified?

All healthcare organizations must have answers to these questions in a world that is increasingly multicultural. This is why our next free webinar is entitled “Ensuring Interpreter Quality.” This online event will take place from 10 a.m.-11 a.m. Pacific Daylight Time on Tuesday, June 26.

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CASE STUDY: Rural Colorado Medical Center Uses Grant Funds to Purchase Interpreter on Wheels

Posted by The LanguageLine Solutions Team on May 9, 2018

Yampa Valley Medical Center (YVMC) in Steamboat Springs, CO, is a 39-bed acute-care hospital that provides sophisticated medical services to more than 51,000 outpatients annually. Nestled in the Rocky Mountains, the region is a popular vacation destination, which adds to the challenge of serving the rural area’s diverse language needs.

“We have 16 different languages used in 2017 at the hospital,” said Erica Gallagher, manager of language services at Yampa Valley Medical Center. “Our highest frequency languages are Spanish, Vietnamese, and Mandarin.

“When you first encounter someone that speaks a language other than the one you speak, you may feel like you can communicate decently, and that’s OK. But the more you have experience with it, you come to realize that, even if one word is misinterpreted, the outcome could be fatal or at the very least, have really negative consequences for the patient.”

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How Community Health Centers Can Get Quick Access to a Language Interpreter

Posted by The LanguageLine Solutions Team on March 15, 2018

You care for patients at a community health center. You see many patients each day and strive to deliver the very best treatment.

Your center serves not only Spanish-speaking families, but recently many Vietnamese are coming in for services.  You understand the basics of the language but are far from fluent—certainly not enough to have in-depth conversations about their health concerns.

Communicating effectively and efficiently with all your patients is a high priority, not only to deliver the appropriate care, but also for better health outcomes and patient satisfaction.

What if you had reliable, on-demand, easy to access qualified language interpreters anytime you needed them?

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Does Your Interpreter Training Program Have These Essentials?

Posted by The LanguageLine Solutions Team on February 23, 2018

Whether you have bilingual employees or use interpreters in your contact center, they are an extension of your organization—for better or for worse.

How confident are you that they are communicating clearly to your customers?

There are only two ways to know for sure: Be fluent in multiple languages yourself, or ensure your in-house interpreters have been tested and properly trained.

Whether you have an interpreter training program in place now or are looking to implement one, be sure it includes these five essential elements.

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Why More Retailers Are Using Video Remote Interpreting to Reach Multicultural Consumers

Posted by The LanguageLine Solutions Team on February 15, 2018

The face of retail consumers in the United States is changing. Multicultural consumers – including Asian, Hispanic and mixed-race individuals – are the fastest-growing population group in the U.S., with 120 million strong and increasing each year, according to Nielsen research.

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CASE STUDY: How The Mount Sinai Hospital Implemented Mobile Interpretation

Posted by The LanguageLine Solutions Team on December 7, 2017

The Mount Sinai Hospital in New York is one of America’s largest and most respected medical facilities, acclaimed internationally for excellence in clinical care. In the 2017-2018 “Best Hospitals” issue of U.S. News and World Report, Mount Sinai was nationally ranked in 10 specialties, and its pediatric center was listed among the country’s best children’s hospitals in six out of 10 areas of care.

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Interpreter and Translator are America's Top Emerging Careers

Posted by The LanguageLine Solutions Team on December 6, 2017

Interpreters and translators top the national list of emerging careers for bachelor’s degree holders, according to a new study.

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