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Simon Yoxon-Grant

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Declaring Our 'Why'

Posted by Simon Yoxon-Grant on October 16, 2018

Why?

When you do something every day, you tend to lose perspective from time to time. It’s the nature of work that we get so close to what we do that we sometimes forget why we’re doing it.

Three recent news items have refreshed our perspective and reminded us of our “why.” They prompt us to remember that what we do each day is actually pretty remarkable.

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Five Business Languages Your Company Should Learn by 2025

Posted by Simon Yoxon-Grant on October 5, 2018

The pace of globalization is accelerating, to the extent that half of customers for U.S. businesses will come from overseas by 2025. Meanwhile, three-quarters of Internet users already speak a language other than English, with that percentage expected to grow.

This reality could pose a stumbling block for some businesses. According to The Economist, nearly half of 572 senior executives interviewed said that misunderstandings and “messages lost in translation” have stalled major international business deals for their companies. More than 60 percent of these executives also said that poor communication skills have negatively affected their plans to expand internationally.

As organizations try to adapt to this new reality and optimize their language-access strategies, most are asking: Which business languages are the most important?

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Why Price Can Be Misleading When Comparing Language Service Providers

Posted by Simon Yoxon-Grant on October 23, 2017

Price is obviously one of the biggest factors when making a business decision. But when choosing a language service provider (LSP), there is more to price than meets the eye.  

A bargain isn’t really a bargain if it means compromising on quality or security. And with so much on the line, selecting the wrong LSP based on price alone can have expensive consequences. This can include lawsuits, a negative reputation for your organization, and even a loss of life in some cases. 

These are the three most important themes when comparing price:

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3 Life-Changing Language Interpretation Calls from the Past Year

Posted by Simon Yoxon-Grant on January 26, 2017



Five hundred twenty-five thousand six hundred minutes. How do we measure a year?

Like “Rent” composer Jonathan Larson, we measure in love, but we also measure in calls.

Over the past 12 months, our team of more than 8,000 professional interpreters has taken more than 32 million calls in more than 240 languages. We have helped more than 25,000 businesses, healthcare organizations, and government agencies make meaningful connections with the people they serve.

Our interpreters are LanguageLine's heartbeat. To remind us all of the impact language services can have, we encourage our interpreters to share their own personal successes and touching moments.

Here are a few of our most memorable language interpretation calls from the past year.

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Are You Maximizing Your Investment in Language Services?

Posted by Simon Yoxon-Grant on January 18, 2017

Signing an agreement with a language services provider is a big step toward making your organization more accessible for everyone, but it’s not enough.

Merely having services available will not improve the patient experience or guard against lawsuits unless you are using those services to their full potential and the people you serve know how to access them.

Language access isn’t just a box to be checked; it’s a long-term commitment and an investment. Here are four ways to ensure you get the best return on that investment.

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How to Spot High-Quality Language Interpreters

Posted by Simon Yoxon-Grant on January 6, 2017

Never underestimate the power of a quality language interpreter.

Interpreters bring clarity in the midst of confusion. They diffuse tense situations and even help medical professionals save lives.

The language interpreters your organization uses become your representatives. Ensuring the quality of your interpreters is essential, whether you are training in-house staff or hiring a provider. How can you be sure that you are using a high-quality language interpreter who will represent you well?

We recommend you look for these six indicators:

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