<img src="//bat.bing.com/action/0?ti=5257384&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;"> LanguageLine Blog | Patti Geye

Blog

Patti Geye

Recent Posts

Infographic: How Can Personal Interpreter Services Help You?

Posted by Patti Geye on March 23, 2018

No matter your profession, you know how difficult it can be to serve clients when there are language barriers—especially if you're a small business.

You can't afford to have bilingual employees on hand for those moments when you need an interpreter quickly. And you don't have the volume to justify hiring a language services provider.

Fortunately, LanguageLine offers another solution that provides immediate access to an over-the-phone interpreter without a contract.

Our Personal Interpreter services are ideal for clinics, legal professionals and small businesses that need fast and reliable access to interpretation. Check out this infographic to learn more about how these services can help you expand your reach, improve customer service and achieve compliance to laws and regulations.

Read More

How Does an Interpreter Cope with Difficult Calls? (Video)

Posted by Patti Geye on April 27, 2017

Can you imagine not being able to share very personal thoughts with a loved one, not because you don’t want to, but because you speak different languages? Misunderstanding, frustration, and even sadness can cause problems when you can’t communicate. Professional interpreters are relied on every day to help with difficult experiences like these. They must accurately convey even the most intimate thoughts while remaining impartial.

Interpreters remain objective, but that doesn’t mean they aren’t affected by the situations they interpret.

Meet Christina, a Korean interpreter who tearfully shares the time she helped a patient deliver sad news to her husband. She had to place herself in the middle of a very emotional discussion and remain composed. It left a lasting impression on her.

Read More

Part II: 4 More Population Trends Shaping Language Services

Posted by Patti Geye on January 24, 2017

We recently shared some fascinating statistics on the changing faces and languages of the United States.

For instance, it’s no surprise that California and Texas have the largest Hispanic populations, but did you know that North Dakota has the fastest-growing Hispanic population?

In this next post, we’ll explore what other ways our country’s population is shifting and how those changes are impacting the most commonly spoken languages.

Here are four more population trends that may cause you to re-evaluate the language services your organization offers.

Read More

4 Population Trends Shaping Language Services in 2017

Posted by Patti Geye on January 20, 2017

As the great Greek philosopher Heraclitus once said, the only thing that is constant is change. The diverse population of our world and our country is continually shifting, sometimes rapidly and sometimes so slowly it’s imperceptible. 

These population shifts impact the needs of the people you serve, so being aware of them can help you stay prepared.

Here are four population trends you should have on your radar in the coming year and beyond.

Read More

Choosing a Language Services Provider? Consider These 4 Factors

Posted by Patti Geye on December 14, 2016

Language access is more than an amenity; it’s become a necessity for any organization that works closely with the public. Nowadays they need to meet people where they are, and in the language they speak.

Consider these facts:

  • More than 25 million people living in the United States have limited English proficiency, meaning they identify as speaking English "less than well," according to the most recent U.S. Census data.
  • At least 350 languages are spoken in U.S. homes, according to census data.
  • An estimated 37 million American adults report some trouble hearing, according to the National Institutes of Health.

The right language services provider can mean the difference between closing the language gap for your customers and clients, or adding to their confusion and frustration. There are thousands of providers, so how can you be sure your organization selects the right one?

Read More

Language Speaks Many Flavors

Posted by Patti Geye on September 15, 2016

Before I became part of the language services industry, I really didn't even know it existed. I speak English and never came up against a language barrier. Everyone around me spoke my language and even regional dialects are easy to comprehend. Although I wasn't angry that others didn't speak English, I figured if they wanted to, they could adapt. What an eye-opener it was when I actually learned about the difficulties of those that didn't speak English well or at all.

Read More

A Mile in Their Shoes

Posted by Patti Geye on August 26, 2016

When deciding which Netflix movie to watch, or fall asleep to in front of the TV, I chose one that seemed fairly entertaining. I settled into my recliner and the movie began. Much to my surprise, it was in Italian with English subtitles. Not speaking Italian, I depend on reading the dialog. I’m pretty good with reading the captions and watching, so ok. About ten minutes in I wasn’t all that impressed. It seemed like they were saying a lot more, with much emotion, but the subtitles were short and fairly impassive. It was an Italian movie, so it was full of feeling. But I just wasn’t “feeling” it.

What was I missing?

Read More

Subscribe to our blog