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Matthew Riley

Regional Vice President, Pacific InterpretersSM a LanguageLine Solutions® Company

Recent Posts

Measuring the ROI of Language Services in Health Care

Posted by Matthew Riley on December 1, 2017

A Somali man rushes into the emergency room with his young son, who has fallen from the balcony of their second-story apartment. Although the boy has no visible injuries, his father is concerned he may have a concussion and internal bleeding. He tries frantically to communicate with emergency room personnel using gestures and the few English phrases he has learned since moving to the United States six months before.

The triage nurse quickly places a video call to a Somali interpreter, who can relay the man’s concerns to her. Within minutes, the boy undergoes a CAT scan and receives appropriate treatment and monitoring. He is able to return home with his father later that evening.

Without video remote interpreting, this scenario could have played out much differently. While other industries demand to see a return on investment in hard dollars, the ROI of language services in health care is often measured by the absence of something.

Here are seven ways healthcare professionals measure the impact of their investment in language services.

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“The Future Skill Sets of Interpreters” at CHIA Conference

Posted by Matthew Riley on March 4, 2015

As a long-time supporter of the California Healthcare Interpreting Association (CHIA) and a Gold Sponsor of this year’s 15th Annual CHIA Conference, we’re thrilled to have a share in this wonderful educational opportunity for the healthcare industry right here in Monterey.  The conference will honor our history and provide exciting insight regarding the future of the language access industry.


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